Server May 2012 to August 2015California Pizza Kitchen - Bethesda, MD
Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
Place food servings on plates or trays according to orders or instructions.
Examine trays to ensure that they contain required items.
Take food orders and relay orders to kitchens or serving counters so they can be filled.
Stock service stations with items such as ice, napkins, or straws.
Monitor food preparation or serving techniques to ensure that proper procedures are followed.
Total checks, present them to customers, and accept payment for services.
Prepare food items, such as sandwiches, salads, soups, or beverages.
Record amounts and types of special food items served to customers.
Made sure to take note of any food allergies or sensitivities.
Provided exemplary and outstanding customer service.
Optometric Technician June 2010 to August 2015Dr.Richard Solomon & Associates - Bethesda, MD
Measure visual acuity, including near, distance, pinhole, or dynamic visual acuity, using appropriate tests.
Conduct visual field tests to measure field of vision.
Operate ophthalmic equipment, such as autorefractors, phoropters, tomographs, or retinoscopes.
Take and document patients' medical histories.
Instruct patients in the care and use of contact lenses.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Receive payment and record receipts for services.
Schedule appointments and maintain and update appointment calendars.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
File and maintain records.
Analyze data to determine answers to questions from customers or members of the public.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Country Club Server May 2013 to August 2014Lakewood Country Club - Rockville, MD
Greet guests and seat them at tables or in waiting areas.
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
Train and supervise food and beverage service staff.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
Ensure customer satisfaction by providing excellent and timely customer service.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Establish and enforce nutritional standards for dining establishments based on accepted industry standards Executed daily menu presentation and shared distinguished knowledge of certified Angus prime beef and other gourmet menu items Provided wine presentations and recommendations to a discerning clientele Received two awards for consistent positive comment cards for exemplary service provided Regularly achieved highest per-night wine sales averages Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
Maintain and encourage customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Bachelor of Science : Interdisciplinary Studies, December 2016University of South Carolina - SC, ColumbiaInterdisciplinary Studies
High School Diploma : June 2012Quince Orchard High School - Gaithersburg, MDVolunteer, Carolina Wildlife Center, 2015
Team Captain at Relay for Life, Rockville,MD
Horseback Riding Instrcutor, Kids Program