LiveCareer-Resume

server resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Innovative Restaurant Manager with more than 15 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.

Skills
  • Table Setting Arrangements
  • Price Memorization
  • Food Safety Understanding
  • High-Volume Dining
  • Special Dietary Requirements
  • Food Inspection
  • Buffet Setup and Takedown
  • Conflict and Complaint Resolution
  • Cool Under Pressure
  • Warm and Friendly
  • Cleaning and Sanitizing
Experience
Server, 04/2017 to Current
Lettuce Entertain You EnterprisesSchaumburg, IL,
  • Provided exceptional service to high volume of daily customers.
  • Operated cash register, hand wrote orders for the kitchen.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with cashier and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
Manager, 09/2011 to 11/2016
Uncle Julio'sOrlando, FL,
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Created training modules and documentation to train staff.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Server, 11/2009 to 09/2011
Lettuce Entertain You EnterprisesTinley Park, IL,
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Server, 02/2009 to 10/2009
Lettuce Entertain You EnterprisesWheeling, IL,
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Filled condiments and napkin containers during slack periods.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Responded to ad hoc cleaning duties at end of shift.
Education and Training
High School Diploma: , Expected in 05/1999 to Melbourne Senior High School - Melbourne, FL
GPA:
Associate of Applied Science: Addiction Counseling, Expected in to Kilgore College - Kilgore, TX
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Melbourne Senior High School
  • Kilgore College

Job Titles Held:

  • Server
  • Manager
  • Server
  • Server

Degrees

  • High School Diploma
  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: