LiveCareer-Resume

server resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dependable employee who is conscientious, hardworking and excels at multitasking in fast-paced environments with customer service, multitasking and time management abilities. I am devoted to giving every customer a positive and memorable experience.

Skills
  • Effective customer upselling
  • Table Bussing
  • Price memorization
  • Menu knowledge
  • Sales Techniques
  • Liquor, wine and food service
  • Safe food handling
  • Table setting arrangements
  • Check payment processing
  • Point of Sale (POS) system operations
  • Multi-line telephone skills
  • Business operations understanding
  • Document control
  • Meticulous and organized
  • Data entry
  • Multitasking and prioritization
  • Service-oriented mindset
  • Recordkeeping and bookkeeping
  • Dining customer service
  • Customer service
Experience
Server, 10/2017 - 05/2021
Bickford Senior Living Lansing Charter, MI,
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Informed customers of daily specials and signature menu items.
  • Prepared checks, itemizing total meal costs and taxes.
Front Desk Representative, 11/2017 - 11/2018
Country Springs Hotel Pewaukee, WI,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Monitored reservations to track incoming parties and special events.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Facilitated successful front desk operations for high-volume hotel.
  • Created and optimized employee schedules for shift coverage.
Hostess, 01/2016 - 07/2017
Self Regional Healthcare Ninety Six, SC,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Answered telephone to provide dining information and take reservations.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered phones promptly to record and confirm reservations.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Education and Training
: , Expected in
-
Miles College - Fairfield, AL
GPA:
Status -

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Resume Overview

School Attended

  • Miles College

Job Titles Held:

  • Server
  • Front Desk Representative
  • Hostess

Degrees

  • Some College (No Degree)

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