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server resume example with 1+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Diligent Food Service worker with successful history in stressful settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction.

Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards.

Customer-oriented server with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Proudly licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Skills
  • Wine Service
  • Stocking and Replenishing
  • Order Accuracy
  • Hospitality Service Expertise
  • Food Sales and Promotion
  • Ordering Procedures
  • Dining area cleanliness
  • Food and beverage pairings
  • Tableside service
  • Food running
  • Food station setup
  • Food preparation
  • Table setting
  • To-Go Order Preparation
  • Order Delivery Practices
  • Menu Memorization
  • Guest Seating Arrangements
  • Daily Specials Memorization
  • Table Setting Knowledge
  • Cash handling expert
  • Beverage preparation
  • Food preparation and safety
  • Cash Handling
  • Communication skills
  • Front-of-house display creation
  • Menu presentation
Work History
01/2020 to 04/2020
Server Hilton Grand Vacations Pigeon Forge, TN,
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Bussed and reset 14 tables per shift, working efficiently to keep dining room and work areas clean.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
  • Increased sales from $30 to $60 by upselling drinks to customers.
  • Served needs of more than 7 tables in busy environment.
  • Bussed and reset 14 tables per shift, working efficiently to keep dining room and work areas clean.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 50%.
08/2019 to 01/2020
Drive-Thru Cashier Mcdonald's Danville, IN,
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Processed payments and counted change to complete transactions.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Operated grills and fryers to prepare delicious, attractive fast food items, including chicken strips and burger patties.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Cooked batches of food according to standard recipes.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Cleaned walls, fans and drains in bakery coolers, display cases and work area.
  • Observed customer purchases in line and differentiated between standard portions.
10/2017 to 01/2019
Head Cashier Supervisor Party City City, STATE,
  • Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Maintained checkout lines with strong maintenance and cleaning procedures, directing teams to use downtime efficiently to keep products stocked and faced.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Developed standard operating procedures.
  • Educated customers on promotions to enhance sales.
  • Analyzed purchases for signs of fraud.
  • Received and processed customer payments.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Assisted customers by answering questions and fulfilling requests.
Education
Expected in 08/2019
GED:
Millard North High School - Omaha, NE
GPA:

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Resume Overview

School Attended

  • Millard North High School

Job Titles Held:

  • Server
  • Drive-Thru Cashier
  • Head Cashier Supervisor

Degrees

  • GED

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