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Server Resume Example

Resume Score: 80%

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SERVER
Professional Summary

I have a proven history of excellent customer service and conflict resolution skills. I am dedicated to accuracy and streamlining systems for efficient work. I pride myself on being customer-oriented with excellent interpersonal and communication skills focused on guest satisfaction. I am always ready to help team members by taking on additional tasks when needed. I have success providing high-quality customer service in fast-paced, high-stress environments. My success comes from efficiently maintaining all service standards and follow safe service regulations to ensure a safe work place.

Being an experienced worker with a background in customer service and retail has made me a detail-oriented, friendly and committed employee. I have become extremely experienced in cash handling, as well as, a prompt nature and willingness to work a flexible schedule.

I have always been told by my teachers, employers, family, and friends that I'm a very loyal, reliable, and hard worker. I know that if given the chance, I will be a valuable member to any team.

Skills
  • Positive
  • Hospitality service expertise
  • Memorization
  • Accuracy
  • Stocking and replenishing
  • Sale expertise
  • Communication skills
  • Item promotion
  • Well organized
  • Relationship building and management
  • Accurate Money Handling
Work History
Server, 06/2017 to Current
Company Name – City, State
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Cashier, 11/2015 to 04/2017
Company Name – City, State
  • Counted cash in register drawer at beginning and end of shift.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Retail Sales Key Holder, 11/2013 to 09/2015
Company Name – City, State
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Kept on top of changes to store products and promotions to maintain strong sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Educated customers on promotions to enhance sales.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Developed and nurtured lasting relationships with clients through dedicated assistance and issue resolution.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Sales Associate, 01/2012 to 07/2013
Company Name – City, State
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and assisted customers with other selections.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Education
High School Diploma: 06/2012
East Carteret High School - City, State
Some College (No Degree): Associates in ArtsCarteret Community College - City, State
References

1) Libby Buck (Sanitary Manager) 252-504-8243

Years known: 4+

2) Linda Travis (Long time friend) 252-241-3276

Years known: 4+

3) Samantha Allen (Long time friend) 1-321-482-1119

Years known: 3+

4) Beth Murray (Long time friend) 252-723-8839

Years known 4+

5) Renee Morris (Sanitary Office manager) 252-241-4258

Years known 3+

6) James Chadwick Sr. (father-in-law) 252-732-1393

Years known 10+

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Resume Overview

School Attended

  • East Carteret High School
  • Carteret Community College

Job Titles Held:

  • Server
  • Cashier
  • Retail Sales Key Holder
  • Sales Associate

Degrees

  • High School Diploma : 06/2012
    Some College (No Degree) : Associates inArts

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