Server Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Communicative Service dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 15 years of experience providing service to many dinner guests at several different restaurants. Detailed organizer of service operations with versatility in stressful circumstances.

Dependable Server with 15 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

  • To-Go Order Preparation
  • Order Delivery Practices
  • Order Accuracy
  • Menu Memorization
  • High-Volume Dining
  • Guest Seating Arrangements
  • Food Sales and Promotion
  • Ordering Procedures
  • Table Setting Knowledge
  • Point of sale operation
  • Beverage preparation
  • Sales expertise
  • Food and beverage pairings
  • Dining area maintenance
  • Menu presentation
  • Cash Handling
  • Food preparation and safety
  • Front-of-house display creation
  • Food station setup
Work History
09/2019 to Current Server North American Breweries | Rochester, NY,
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Prepared beverages and filled food orders for customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Cultivated warm relationships with regular customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Asked customers for feedback, solved problems, provided additional items and Action throughout meal.
  • Processed orders and sent to kitchen employees by Action.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Answered customers' questions, recommended items and recorded order information.
  • Used cash registers and credit card machines to cash out customers.
  • Inspected dishes and utensils for cleanliness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
01/2017 to 10/2019 Driver Transcat, Inc. | Rochester, NY,
  • Delivered goods and products to customer on time and in excellent condition.

+ Edit or add your own

  • Obtained customer signatures to complete and process paperwork.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
02/2017 to 03/2019 Manager Arizona State University | Tempe, AZ,
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Recorded inventory sales into organization's weekly income report.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Walked around facility frequently to check activities.
  • Prepared materials for following shift.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
Expected in 06/2004 Diploma | North Kitsap High School, Poulsbo, WA GPA:
Expected in | Cosmetology Olympic College, Bremerton, WA GPA:

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Resume Overview

School Attended
  • North Kitsap High School
  • Olympic College
Job Titles Held:
  • Server
  • Driver
  • Manager
  • Diploma

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