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Server Resume Example

Resume Score: 80%

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SERVER
Summary

Personable and dedicated Customer Service Representative with extensive experience in restaurant industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • High-volume dining
  • Check payment processing
  • Menu memorization
  • Point of Sale (POS) system operations
  • Food safety understanding
  • Effective customer upselling
  • Price memorization
  • Liquor, wine and food service
  • Dining customer service
  • Regulatory compliance
  • Dining crew workflow optimization
  • Relationship management
  • Sales techniques
  • Quality control
  • Effective sales techniques
  • In-depth food and wine knowledge
  • Conflict and dispute resolution
  • Financial overage analysis
  • Merchandise restocking
  • Issue resolution
  • Payment processing
  • Returns and exchanges
  • Cash drawer balancing
  • Training and mentoring
  • Customer service
Experience
Server
Garland, TXTexas Roadhouse/Feb 2020 to Current
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Upsold customers and optimized table-turns.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Bartender Trainer
Garland, TXBuffalo Wild Wings/Aug 2016 to Jan 2020
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
Head Bartender
Plano, TXHubstreat/Jan 2018 to Dec 2019
  • Reorganized bar stations to streamline overall efficiency and service flow.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Performed event planning duties for larger parties and groups.
  • Maintained spotless, well-stocked bar organized and ready for any customer demand.
  • Hired and trained staff to provide every customer outstanding service while strictly adhering to inventory controls.
  • Provided bar services for numerous public and private events.
  • Interviewed, hired and trained new bartenders to educate on all aspects of job, including garnish preparation, sanitation, drink preparation and customer service.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Created list of signature items to increase overall revenue.
  • Promoted events and menu specials on Twitter and Facebook, increasing brand awareness and patron engagement.
Bartender
Garland, TXOlive Garden/Jan 2015 to Aug 2016
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Monitored patrons to keep alcohol consumption in designated areas.
Education and Training
High School DiplomaNorth Garland High SchoolJun 2014Garland, TX
Some College (No Degree): Nursing AdministrationEl Centro CollegeDallas, TX
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Resume Overview

Companies Worked For:

  • Texas Roadhouse
  • Buffalo Wild Wings
  • Hubstreat
  • Olive Garden

School Attended

  • North Garland High School
  • El Centro College

Job Titles Held:

  • Server
  • Bartender Trainer
  • Head Bartender
  • Bartender

Degrees

  • High School Diploma
    Some College (No Degree) : Nursing Administration

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