I am a dedicated Server with 10 plus years of experience skilled in memorizing menus and promoting customer loyalty. Resourceful individual providing customers with pleasant dining experience and quality food service. Proficient in itemizing orders and preparing accurate checks, assisting guests in menu selections and resolving common customer issues. Commended for excellent multitasking abilities and happy, patient demeanor. I am offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.
As a server I had the privilege to maintain many responsibilities, such as maximizing beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences. We had goals each day and at the end of the week to exceed certain sales targets on a consistent basis with proactive promotional strategies and dessert offers. I had the opportunity to update repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships. I also was given the responsibility to accurately handle payments, giving change and printing receipts to customers. I worked the graveyard shifts and in doing so i completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations. Maintaining my server position I had the opportunity to grow in many areas, being able to address concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. And since the recent changes that have taken place within our country I have had the proper training to apply safe food and optimal cleaning strategies to protect customers from foodborne illnesses and maintain proper sanitation.
As a server for Denny's I was trained to operate POS terminals to input orders, split bills and calculate totals. I assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances. We always worked as a team, which allowed collaboration with the host, bus person and cook to efficiently serve food and beverage options. As well, with the other staff we were responsible in restocking nonperishable food items, condiments and napkins to keep pantry and walk-in well supplied. When repeat customers came into the restaurant I would update them on new menu changes, new food and beverage offerings to maintain quality service relationships. I had the responsibility to complete accurate opening and closing duties to facilitate smooth restaurant operations. I learned to carefully transfer orders from the kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items. I always maintained polite and professional demeanor to customers inquiries and order placements.
During my time of employment at Roger Rocka's I started as a busser and pot washer, these are the duties I started out with:
After some time I was promoted to a server, and since i had some experience in the kitchen, I would still cover shifts behind the line, if needed. Some of my server duties consisted of:
All of these abilities I humbly acquired and was able to apply them in my future positions as a server. I enjoyed working for this company.
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