Server Resume Example Soho House & Co. - Oklahoma City, Oklahoma

SERVER

Summary

Sociable server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers, restocking items and getting the store ready to for following shift. I'm also really good with children no matter the age or learning limitations too! I worked with special needs kids my Junior and Senior year at Southmoore High School. I also participated with them in the 2019 Special Olympics games in Stillwater, OK.

Skills

Table Bussing
Dish preparation
Food safety understanding
Food inspection
Menu knowledge
Customer Service
Reservations
Front of House Organization
Takeout Management
Event Planning
Safe food handling
Table setting arra
POS systems

Liquor regulations and compliance
Cash drawer balancing
Cash counting machine operations
Credit and cash transactions
Coin counting
ID verification
Cash management
Cash register operation
Customer assistance
Loss prevention
Customer greeting
Product recommendations
Table setting arrangements

Experience

Server|Soho House & Co. - New York , NY|08/2019 - Current

Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Partnered with host, bus person and cook to efficiently serve food and beverages.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted newly seated guests quickly and efficiently.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Processed customers' payments and provided receipts.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Calculated charges, issued table checks and collected payments from customers.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Reviewed identification for patrons before serving alcoholic drinks.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.

Host|Sorrel River Ranch - Palm Beach , FL|06/2019 - 08/2019

Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Greeted guests and gathered information to seat groups or place on waitlist.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Accommodated guests with children and special needs to promote comfortable dining experience.
Monitored dining area to assess server capacity and estimate wait times.
Answered telephone to provide dining information and take party reservations.
Notified server after seating parties in section to facilitate prompt service.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.

Cashier|City Of Seabrook - Seabrook , TX|11/2018 - 08/2019

Processed returned items in accordance with store policy.
Helped customers find specific products, answered questions and offered advice.
Assisted with purchases, locating items and signing up for rewards programs.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Promoted specific item options to drive sales and achieve add-on purchases.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Welcomed customers, offering assistance to help find necessary store items.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Inspected items for damage and obtained replacements for customers.
Compiled and updated client data to track payments trends and support accurate accounting.
Processed customer payments quickly and returned exact change and receipts.
Resolved issues with cash registers, card scanners and printers.
Learned roles of other departments to provide coverage and keep store operational.
Worked closely with front-end staff to assist customers.
Assisted customers with account updates, new service additions and promotional offers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Trained new team members in cash register operation, stock procedures and customer service.
Washed dirty towels, cleaned and moped floors as well as cleaned the windows and bathroom areas.
Kept children entertained while they were getting their hair cut and made it easier on the hairstylists.

Education and Training

Southmoore High School||City, State|05/2019High School Diploma

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