LiveCareer-Resume

server resume example with 4+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Motivated customer professional with strong sales, customer service and problem-solving abilities. Skilled at selling and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to new roles and make lasting positive impact on business operations. Ability to use past skills from different job positions to apply to new opportunities.

Skills
  • Menu memorization
  • Effective customer upselling
  • Excellent customer service kills
  • Menu knowledge
  • Food inspection
  • Check payment processing
  • Sales techniques
  • Bill processing
  • Payment management
  • Adjustment posting
  • Organization
  • Administrative support
  • Merchandising
  • Inventory control
  • Stockroom procedures
  • Dependable and reliable
Experience
10/2019 to Current Server Sonnenalp Resort Of Vail | Edwards, CO,
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Prepared salads and appetizers to back up kitchen staff.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Served average number of patrons daily at Fatz restaurant with exceptional service.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Promoted desserts, appetizers and specialty drinks.
  • Partnered with team members to efficiently serve food and beverages.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Greeted newly seated guests quickly and efficiently.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Plated food and ensured plate presentation and food quality were of highest standard.
02/2018 to 07/2019 Circle K Store Assistant | City, STATE,
  • Revitalized under-performing store, boosted sales and profits to highest level among stores in regional chain and retained staff members at unprecedented levels.
  • Transformed unkempt, dusty store into sparkling clean, inviting retail showcase and inspired and incentivized team to continually maintain immaculate environment.
  • Marketed products creatively and equipped team to innovatively upgrade product displays for clarity and appeal and to upsell based on expressed customer needs.
  • Modeled service by treating customers as valued guests and cultivated congenial and profitable relationships with customers, resulting in unmatched level of return buyers.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
09/2016 to 11/2017 Customer Care Coordinator/Account Collections Arrow Exterminators | City, STATE,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
  • Addressed customer inquiries and resolved complaints.
  • Delivered customer support to numerous callers each day.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Used prescribed call lists to place up to 100 calls per day in fast-paced environments and maintained 75% conversion rate.
  • Followed up on emailed or web-submitted customer inquiries within hours.
  • Processed customer account changes.
Education and Training
Expected in 05/2011 to to High School Diploma | Dorman High School, Roebuck, SC GPA:

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Resume Overview

School Attended

  • Dorman High School

Job Titles Held:

  • Server
  • Circle K
  • Customer Care Coordinator/Account Collections

Degrees

  • High School Diploma

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