LiveCareer-Resume

server resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Hardworking with proven relationship-building and time management skills in fast-paced environments. Successful at handling tasks of all sizes with accuracy and impeccable service skills. Strives to meet customer and employer needs, drive satisfaction and promote long-term loyalty.

Skills
  • Dining Customer Service
  • Dish Preparation
  • Liquor, Wine and Food Service
  • Table Bussing
  • High-Volume Dining
  • Point of Sale (POS) System Operations
  • Check Payment Processing
  • Age Verification
  • Customer Service and Rapport
  • Relationship Building
  • Conflict and Complaint Resolution
  • Cool Under Pressure
  • High Energy and Stamina
  • Able to Lift 30 Pounds
  • Cleaning and Sanitizing
  • Verbal and Written Communication
  • Team Player
  • Service Oriented
  • Inventory Management
  • Problem Identification
  • Detail Oriented
Experience
08/2020 to Current
Server Rh Denver, CO,
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Addressed complaints to kitchen staff and served replacement items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Trained new employees on restaurant procedures and plating techniques.
  • Trained new employees to perform duties.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
08/2018 to Current
Cosmotologist Springs Window Fashions Cedar Rapids, IA,
  • Attended workshops and in-service training to keep up-to-date on current cosmetology trends and techniques.
  • Updated and maintained customer information records and beauty services provided.
  • Worked front desk, sold haircare products and processed payments.
  • Kept salon tidy and clean by sweeping away cut hair, washing dirty linens and emptying trash.
  • Responded to customer inquiries by phone, email and in person.
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
  • Developed skills in nail polish application, powder and gel manicures and proper removal processes.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Ordered, displayed and maintained supplies.
05/2012 to 06/2014
Customer Service Representative Intellum, Inc. San Francisco, CA,
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Consulted with customers to resolve service and billing issues.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Made outbound calls to obtain account information.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Set up and activated customer accounts.
  • Developed strong customer relationships to encourage repeat business.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
02/2005 to 06/2006
Office Manager Pacific Sleep Medicine City, STATE,
  • Interpreted and communicated work procedures and company policies to staff.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Reviewed files and records to obtain information and respond to requests.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Education and Training
Expected in 07/2007 to to
Cosmetology Certification: Cosmetology
Headmasters School of Hair Design - Boise, ID,
GPA:
Expected in to to
: Criminal Justice
Boise State University - Boise, ID
GPA:

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Resume Overview

School Attended

  • Headmasters School of Hair Design
  • Boise State University

Job Titles Held:

  • Server
  • Cosmotologist
  • Customer Service Representative
  • Office Manager

Degrees

  • Cosmetology Certification
  • Some College (No Degree)

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