LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Dependable server with five years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education
Cambridge College of Healthcare & Technology Atlanta, GA, Expected in 05/2019 Associate of Science : Diagnostic Medical Sonography - GPA :
West Forsyth High School Cumming, GA Expected in 05/2012 High School Diploma : - GPA :
Work History
St. Hope Public Schools - Server
Sacramento, CA, 05/2019 - 12/2019
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Prepared beverages and filled food orders for customers.
  • Managed food resources, memorized orders and wrote patron's food orders on slips in restaurant.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
St. Hope Public Schools - Server
Sacramento, CA, 09/2015 - 12/2017
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Prepared beverages and filled food orders for customers.
  • Managed food resources, memorized orders and wrote patron's food orders on slips in restaurant.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Bussed and reset tables, working efficiently to keep dining room and work areas clean.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Checked identification to enforce age requirement for alcoholic beverages.
Marriott International - Hostess
Norwood, MA, 01/2015 - 09/2015
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Planned and executed guest parties by organizing menus, spaces and special requests.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings.
  • Informed servers of newly seated parties for speedy service.
  • Answered customer questions about hours, seating and other information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took information about guests' party size, led to seating, offered menus.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Helped servers by taking drink orders.

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Resume Overview

School Attended

  • Cambridge College of Healthcare & Technology
  • West Forsyth High School

Job Titles Held:

  • Server
  • Server
  • Hostess

Degrees

  • Associate of Science
  • High School Diploma

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