Dependable server with five years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education
Cambridge College of Healthcare & TechnologyAtlanta, GA, Expected in 05/2019 ā āAssociate of Science:Diagnostic Medical Sonography - GPA:
West Forsyth High SchoolCumming, GAExpected in 05/2012 ā āHigh School Diploma: - GPA:
Work History
St. Hope Public Schools - Server Sacramento, CA, 05/2019 - 12/2019
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept register accurate through correct billing, payment processing and cash management practices.
Prepared beverages and filled food orders for customers.
Managed food resources, memorized orders and wrote patron's food orders on slips in restaurant.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Checked identification to enforce age requirement for alcoholic beverages.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
St. Hope Public Schools - Server Sacramento, CA, 09/2015 - 12/2017
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Monitored guests for intoxication and immediately reported concerns to management.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Prepared beverages and filled food orders for customers.
Managed food resources, memorized orders and wrote patron's food orders on slips in restaurant.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Bussed and reset tables, working efficiently to keep dining room and work areas clean.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Checked identification to enforce age requirement for alcoholic beverages.
Marriott International - Hostess Norwood, MA, 01/2015 - 09/2015
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Planned and executed guest parties by organizing menus, spaces and special requests.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Monitored dining room and guest flow to maximize table usage and minimize wait times.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Cultivated positive guest relations by managing information and orchestrating speedy seatings.
Informed servers of newly seated parties for speedy service.
Answered customer questions about hours, seating and other information.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Took information about guests' party size, led to seating, offered menus.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
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