, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Hardworking employee with proven relationship-building and time management skills in fast-paced environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Quick-learning in any situation/job presented. In-depth understanding of job tasks. Results-focused freight member professional with strength in inventory. Proactive leader with strengths in communication and collaboration. Proficient in leveraging freight work and stock/inventory knowledge to promote efficient results. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Check Payment Processing
Dish Preparation
Food Inspection
Price Memorization
Point of Sale (POS) System Operations
Table Setting Arrangements
Food Safety Understanding
Dining Customer Service
Special Dietary Requirements
Menu Memorization
Liquor, Wine and Food Service
Table Bussing
High-Volume Dining
Effective Customer Upselling
Transactions and Cash Handling
Conflict and Complaint Resolution
Warm and Friendly
PPE Compliance
Order Accuracy and Delivery
Menu Memorization and Presentation
Special Requests and Substitutions
Upselling and Cross Selling
Cool Under Pressure
Age Verification
Dining Room Cleaning and Upkeep
High Energy and Stamina
Team Player
Workflow Coordination
Cleaning and Sanitizing
Specials Promotion and Upselling
Point of Sale Systems
High Volume Dining
Customer Service and Rapport
Service-Oriented
Relationship Building
Verbal and Written Communication
Service Oriented
Ability to Lift 30 Pounds
Experience
12/2020 to CurrentServerChurchill Downs Incorporated | Chester, PA,
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Served food and beverages to patrons and immediately remedied issues with orders.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Addressed complaints to kitchen staff and served replacement items.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to ensure smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Reset tables between guests, refilled condiments and wiped down surfaces.
Calculated accurate bill amounts and processed cash and credit card payments.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Reviewed daily specials, menu changes and service specifications.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Made reservations for guests up to 30 days in advance.
09/2019 to 01/2020Freight HandlerWal-Mart | Corona, CA,
Inspected and reported or repaired damaged cargo.
Transported freights using forklifts, pallet jacks and reach trucks.
Used boards and pallets to stack freight at designated locations.
Scanned and documented freights and assigned appropriate marking labels with identifying information.
Juggled shift duties, prioritizing immediate tasks to streamline operations.
Exceeded specific team goal by partnering with staff to share and implement best practices.
Assisted Freight manager with store duties to maintain organizational efficiency.
03/2016 to 03/2018Stock AssociateAdia | Whittier, CA,
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Assessed floor displays to restock merchandise.
Assisted customers with product, promotion and policy information.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Replenished inventory with focus on addressing customer needs.
Communicated with customers to answer questions.
Updated pricing and sales signs to promote merchandise.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Followed instructions to properly arrange merchandise items.
Checked delivered merchandise and order information to verify shipment accuracy.
Identified and quickly handled spill clean-up.
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Lifted materials of varied weights on regular basis.
Greeted customers and retrieved requested products to drive satisfaction.
Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Faced products on shelves and displays to meet company policies.
Stocked shelves with new merchandise and checked for outdated or damaged items.
Resolved or assisted in handling routine customer concerns within established guidelines.
Updated products with new pricing or temporary promotion signs to increase sales.
Education and Training
Expected in 05/2016 to to High School Diploma | Viera High School, Viera, FLGPA:
Expected in to to Associate of Applied Science | Biology Teacher EducationEastern Florida State College, Cocoa, FLGPA:
Languages
English:
Professional
Negotiated:
Accomplishments
Drove 25% improvement in 3 months profits through aggressive need to be hard-working and driven.
Promoted to lead freight team member due to drive and efficiency that achieved accuracy and satisfaction.
Consistently maintained high customer satisfaction ratings.
Activities and Honors
Took many honor classes and was duel enrolled in college classes sophomore, junior, and senior year.
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