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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Hardworking and motivated with 14 years of experience and record of success in customer service and management. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Experienced leader with good planning and organizational skills. Insightful leader with 11 years of experience leading operations by directing daily activities. Proven track record of developing targeted business operations plans, implementing improvements and overseeing daily operations. Decisive individual highly competent in establishing and achieving ambitious goals and quality standards. Proactive manager with experience over 11 years overseeing accurate performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, excellent communication and exceptional mechanical abilities. Confident leader with exemplary skills and successful with more than 14 years in business. Dedicated to Claire-in-class customer service and known for effective problem-solving abilities. Motivational and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to help drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Teambuilding
  • Leadership
  • Conflict resolution
  • Supervision
  • Working collaboratively
  • Clean driving record
  • Licensed driver in Arizona
  • Relationship building and rapport
  • Organizational skills
  • Decision-making
  • Time management
  • Delivery and pickup experience
  • Coordinating efficient routes
Experience
Server, 01/2019 to 03/2020
Ruth's Chris Steak House, Inc. Metairie, LA,
  • Greeted customers, answered questions and recommended specials, pizza and desserts to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Increased sales of high margin menu items through effective upselling.
Courier, 10/2005 to 05/2011
Quest Diagnostics Cleveland, OH,
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Inspected and monitored delivery vehicle and performed basic maintenance.
  • Obtained official signatures and required payments for different types of deliveries.
  • Sorted parcels according to delivery route.
  • Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
  • Delivered items to customers in a timely manner
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Checked and secured package loads before deliveries.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Coordinated parcel delivery using strong time management skills.
Bar Manager, 05/2001 to 09/2005
Craft Brewers Alliance, Inc. Portsmouth, NH,
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Monitored cash intake to reduce discrepancies.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Manager, 02/1993 to 05/2000
Massage Envy Santee, CA,
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of Claire practices, resulting in improved customer satisfaction.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Managed shifts in absence of store owner to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Built relationships with internal team members and external partners to enhance effectiveness of teams work.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.
  • Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Assisted with training and onboarding of sales associates in all store operations.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
Education and Training
High School Diploma: , Expected in 05/1992
to
Thatcher High School - Thatcher, AZ
GPA:

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Thatcher High School
Job Titles Held:
  • Server
  • Courier
  • Bar Manager
  • Manager
Degrees
  • High School Diploma