LiveCareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Dependable server with 8 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I enjoy making the customers feel at home and leave happier than they came.

Skills
  • Dining area cleanliness
  • Sales expertise
  • Cash handling expert
  • To-Go Order Preparation
  • Stocking and Replenishing
  • Menu Memorization
  • High-Volume Dining
  • Food Sales and Promotion
  • Table Setting Knowledge
  • Item promotion
  • Banquet coordination
  • Food station setup
  • Table setting
  • Food running
  • Food preparation and safety
  • Table side service
  • Food and beverage pairings
  • Beverage preparation
  • Wine Service
  • Order Accuracy
  • Hospitality Service Expertise
  • Guest Seating Arrangements
  • Daily Specials Memorization
  • Food spoilage prevention
  • Menu presentation
  • Performance improvement
  • Front-of-house display creation
  • Cash Handling
  • Communication skills
Work History
10/2019 to 01/2020
Server Marriott International Miami Beach, FL,
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Served needs of more than 10 customers in busy lunch environment.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
  • Coordinated events throughout 3 banquet spaces, including weddings, reunions, and corporate meetings.
12/2013 to 10/2019
Server Marriott International Lake Buena Vista, FL,
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Served needs of more than 20 customers in busy fast paced environment.
  • Bussed and reset 30 tables per shift, working efficiently to keep dining room and work areas clean.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Managed food resources, memorized orders and coordinated service in 30- table restaurant.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Greeted and maintained relationships with regular customers.
  • Wrote checks for food trucks, beer trucks, American linen, etc.
  • Created inventory list
  • Opened and closed restaurant, locked up, and secured restaurant
07/2014 to 01/2016
Server Marriott International Tampa, FL,
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Cleaned and coordinated cleaning of indoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Greeted and maintained relationships with regular customers.
Education
Expected in 05/2021
Associate of Arts: Social Work
New Mexico State University - Dona Ana Community College - Las Cruces, NM
GPA:
Expected in 05/2014
High School Diploma:
Las Cruces High School - Las Cruces, NM
GPA:
Certifications
  • Alcohol Certified
  • Food handlers certificate

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School Attended

  • New Mexico State University - Dona Ana Community College
  • Las Cruces High School

Job Titles Held:

  • Server
  • Server
  • Server

Degrees

  • Associate of Arts
  • High School Diploma

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