Server Resume Example
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SERVER
Professional Summary
Dependable server with 8 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I enjoy making the customers feel at home and leave happier than they came.
Skills
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Work History
Server, 10/2019 to 01/2020
Marriott International – Miami Beach , FL
Marriott International – Miami Beach , FL
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Served needs of more than 10 customers in busy lunch environment.
- Checked identification to enforce age regulations for alcoholic beverages.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
- Coordinated events throughout 3 banquet spaces, including weddings, reunions, and corporate meetings.
Server, 12/2013 to 10/2019
Marriott International – Lake Buena Vista , FL
Marriott International – Lake Buena Vista , FL
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Served needs of more than 20 customers in busy fast paced environment.
- Bussed and reset 30 tables per shift, working efficiently to keep dining room and work areas clean.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Checked identification to enforce age regulations for alcoholic beverages.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Prepared beverages and filled food orders for customers.
- Managed food resources, memorized orders and coordinated service in 30- table restaurant.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Greeted and maintained relationships with regular customers.
- Wrote checks for food trucks, beer trucks, American linen, etc.
- Created inventory list
- Opened and closed restaurant, locked up, and secured restaurant
Server, 07/2014 to 01/2016
Marriott International – Tampa , FL
Marriott International – Tampa , FL
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Cleaned and coordinated cleaning of indoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Prepared beverages and filled food orders for customers.
- Greeted and maintained relationships with regular customers.
Education
Associate of Arts: Social Work, Expected in 05/2021
New Mexico State University - Dona Ana Community College - City, State
New Mexico State University - Dona Ana Community College - City, State
High School Diploma: 05/2014
Las Cruces High School - City, State
Las Cruces High School - City, State
Certifications
- Alcohol Certified
- Food handlers certificate
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Resume Overview
School Attended
- New Mexico State University - Dona Ana Community College
- Las Cruces High School
Job Titles Held:
- Server
Degrees
- Associate of Arts : Social Work , Expected in 05/2021
High School Diploma : 05/2014
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