Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Dependable server with 8 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I enjoy making the customers feel at home and leave happier than they came.
Skills
Dining area cleanliness
Sales expertise
Cash handling expert
To-Go Order Preparation
Stocking and Replenishing
Menu Memorization
High-Volume Dining
Food Sales and Promotion
Table Setting Knowledge
Item promotion
Banquet coordination
Food station setup
Table setting
Food running
Food preparation and safety
Table side service
Food and beverage pairings
Beverage preparation
Wine Service
Order Accuracy
Hospitality Service Expertise
Guest Seating Arrangements
Daily Specials Memorization
Food spoilage prevention
Menu presentation
Performance improvement
Front-of-house display creation
Cash Handling
Communication skills
Work History
10/2019 to 01/2020
ServerMarriott International – Miami Beach, FL,
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Kept register accurate through correct billing, payment processing and cash management practices.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Served needs of more than 10 customers in busy lunch environment.
Checked identification to enforce age regulations for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted and maintained relationships with regular customers.
Coordinated events throughout 3 banquet spaces, including weddings, reunions, and corporate meetings.
12/2013 to 10/2019
ServerMarriott International – Lake Buena Vista, FL,
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Kept register accurate through correct billing, payment processing and cash management practices.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Served needs of more than 20 customers in busy fast paced environment.
Bussed and reset 30 tables per shift, working efficiently to keep dining room and work areas clean.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Checked identification to enforce age regulations for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
Managed food resources, memorized orders and coordinated service in 30- table restaurant.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Greeted and maintained relationships with regular customers.
Wrote checks for food trucks, beer trucks, American linen, etc.
Created inventory list
Opened and closed restaurant, locked up, and secured restaurant
07/2014 to 01/2016
ServerMarriott International – Tampa, FL,
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Cleaned and coordinated cleaning of indoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept register accurate through correct billing, payment processing and cash management practices.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
Education
Expected in 05/2021
Associate of Arts: Social Work New Mexico State University - Dona Ana Community College - Las Cruces, NM GPA:
Expected in 05/2014
High School Diploma: Las Cruces High School - Las Cruces, NM GPA:
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School Attended
New Mexico State University - Dona Ana Community College
