Server Resume Example
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SERVER
Professional Summary
Well-qualified customer service representative with proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Friendly, with 15 years of costumer service dedicated to satisfy customers needs.
Skills
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Work History
- Server
- Senior Lifestyle Corporation
- Spring Hill , FL
- January 2019 to July 2019
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Upsold specials specialty items to increase overall sales and exceed targets.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers, handling up to $300 in cash per event.
- Housekeeping
- Select Medical Corporation
- Camby , IN
- February 2016 to January 2017
- Kept building entryway glass clean and polished for professional presentation.
- Removed waste paper and other trash from premises to designated area.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Swept and washed all hard surface floors.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Examined rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment.
- Cleaned and stocked rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Offered deep cleaning expertise to clients in need of extra support for areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
- Cleaned and changed bedspreads, blankets and mattresses.
- Changed bed linens and collected soiled linens for cleaning.
- Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting.
- Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
- Golds Gym Front Desk Supervisor
- Golds Gym
- City , STATE
- February 1995 to April 1999
- Compiled customer feedback and recommended service delivery improvements to management.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in meetings to discuss new opportunities.
- Handled calls per to address customer inquiries and concerns.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Developed team communications and information for monthly meetings.
- Completed clerical tasks such as filing, copying and distributing mail.
Education
- Some College (No Degree) - Occupational Therapy Assistance
- Shawnee Community College
- City, State
- Awarded Excellence in Composition
- Associate of Arts - Elementary Education
- Shawnee Community College
- City, State
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Resume Overview
School Attended
- Shawnee Community College
Job Titles Held:
- Server
- Housekeeping
- Golds Gym Front Desk Supervisor
Degrees
- Some College (No Degree) - Occupational Therapy Assistance
Associate of Arts - Elementary Education
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