, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Dining customer service
Effective customer upselling
Service prioritization
Menu knowledge
Sales Techniques
Seating assignment preparation
Experience
07/2019 to 02/2020ServerIrvine Company | Irvine, CA,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Provided exceptional service to high volume of daily customers.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
01/2019 to 08/2019ServerIrvine Company | Newport Coast, CA,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Led team in carrying out day-to-day tasks with customer service program in mind.
Entered customer food orders into computer system.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Greeted newly seated guests quickly and efficiently.
Reviewed identification for patrons before serving alcoholic drinks.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
01/2018 to 12/2018Administrative AssistantPnc Financial Services Group, Inc. | Wixom, MI,
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Directed customer communication to appropriate department personnel.
Maintained inventory in supply closet to prevent shortages.
07/2015 to 12/2017Temp WorkerTA Staffing | City, STATE,
Coordinated schedules and day-to-day activities of crew to satisfy project needs.
Adhered to all standard operating procedures and complied with safety and quality processes.
Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
Motivated and supported field workers completing work to increase work quality and efficiency.
Opened boxes of merchandise and materials and restocked designated areas.
Completed all tasks assigned to me with efficiency and accuracy resulting in an effective and efficient working environment
Education and Training
Expected in 05/2005 to to Bachelor of Science | NursingCumberland University, Lebanon, TN, GPA:
Expected in 05/1999 to to High School Diploma | Donelson Christian Academy, Donelson, Tennessee, GPA:
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