LiveCareer-Resume

server resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active restaurant/call center listening and multitasking abilities.

Personable and dedicated Customer Service Representative with extensive experience in Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Point of Sale (POS) System Operations
  • Check Payment Processing
  • Order Accuracy and Delivery
  • Cool Under Pressure
  • Conflict and Complaint Resolution
  • Special Requests and Substitutions
  • Relationship Building
  • High Energy and Stamina
  • Service Oriented
  • Warm and Friendly
  • Specials Promotion and Upselling
  • Service-Oriented
  • Staff Training
  • Workflow Coordination
  • Age Verification
  • Verbal and Written Communication
Experience
Server, 09/2021 to Current
Cdki HoldingsGrand Rapids, MI,
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Took orders from customers entered them into POS system
  • brought orders to customers checking back to make sure everything was up to their liking
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Customer Service Expert/ Coach, 02/2016 to 08/2021
Bd (Becton, Dickinson And Company)Lexington, MA,
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Mentored junior team members and managed employee relationships.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
Server Shift Leader, 05/2010 to 07/2016
Pizza HutCity, STATE,
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Managed tables throughout dining room to execute service at highest level.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Maintained thorough knowledge of menu to describe dining options.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
Education and Training
GED: , Expected in 2008 to Skowhegan Area Highschool - ,
GPA:
Accomplishments
  • Promoted from customer rep to interim coach, in less than 12-months
  • Managed a team of 8-12 agents
  • traced behaviors, call time, live listnings/ in the game feedback to make sure all customers got the best service and same information anytime they called an got my team.
  • Won a PEAK award
  • 1st interim coach to take top 5 in the nation in 2019
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • Skowhegan Area Highschool

Job Titles Held:

  • Server
  • Customer Service Expert/ Coach
  • Server Shift Leader

Degrees

  • GED

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