Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Hardworking individual with extensive knowledge of the fashion and cosmetic industries. Energetic, outgoing and driven to reach company goals.
Strong organizational skills
Energetic work attitude
Customer service expert
Adaptive team player
Visual merchandising proficiency
Computed Data Reports
Worked as a team member performing cashier duties, product assistance and cleaning. Greet guests and make them feel comfortable. Learn menu items and be able to describe them appropriately to guests. Take beverage and food orders. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Performed store opening duties, including checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place.
Sole Owner and fashion designer of start up business and fashion line Ke'Monique Couture. Responsible for handling all monetary transactions and balancing business budget. Booking and participating in fashion shows, photo shoots, events, etc. Networking with industry professionals to increase brand popularity and clientele. Scheduling meetings with clients to go over design for custom garment. Responsible for production of clothing, from fabric selection to sewing the garment to the final fitting. Keeping up with as well as predicting fashion trends. Designing full collections (12-15 garments) for upcoming seasons. Website design. Graphic design. Developing superb customer service. Researching competition and developing systems to stay ahead. Social media marketing. Selecting models, make-up artists, hairstylists, and stylists for shows, events, etc. Gathering tools for business marketing (website, business cards, banners, spokes models, etc) Generating leads for new sales through telephone and email contact with customers.
Maintain the cleanliness of equipment. Sweep, dust, mop, scrub, and vacuum hallways, stairs, office space, and other assigned areas of the overall gym Clean, mop, scrub, polish, and disinfect bathroom areas as needed Maintain a sufficient supply of materials (tissue, soap, paper towels, etc.) in all bathrooms, and assigned areas Empty trash and garbage containers in the gym Maintain safe, clean, and orderly floor areas Observes equipment for potential safety hazards.
Take orders from customers and ensure their order is correct.
Handle money and calculate change.
Communicate with line prep, cooks, and managers on the details of the customer's order.
Responsible for ensuring that the dining room and bathrooms are clean and condiments are stocked.
Answered phone/ Directed and Transferred Calls.
Worked with individuals, from students to senior staff.
Organized office and office events, such as School Picnic and Convocation. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Built and cultivated donor base with donor acquisition. Donor renewal and reinstatement. Appealed and promoted grassroots donations. Excelled in exceeding daily credit card application goals.
American English- primary language, fluent
Patois/ Jamaican Creole, fluent
Coursework in Business Administration and Organizational Development. Coursework in Business, Marketing and Communications. Student body government representative. Member of Stephens College Pom Squad (Sept 2011- May 2012) Member Of Stephens College Judicial Board (Sept 2011- May 2012) Did not graduate, completed 2011-2012 school year.
Captain of Thomas Jefferson High School Track and Field Team (Feb 2010-June 2011)
Member of Future Business Leaders of America (Sept 2010- June 2011)
Dancer in the Thomas Jefferson High School Marching Band (Aug 2010- June 2011)
Member of National Honor Society (April 2010- June 2011)
Member of National Beta Club (April 2010- June 2011)
Member of National Spanish Honor Society (April 2009- June 2011)
Good Communicator, Problem-solver, Self-motivated, Team player, Cash handling, Able to lift 50+ pounds, Shipping and receiving, Professional and friendly, Careful and active listener, Strong public speaker, Multi-tasking
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