Server Resume Example Buffalo Wild Wings

SERVER

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.

Experience

04/2019 - CurrentBuffalo Wild Wings - ServerMilford, OH

Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Operated POS terminals to input orders, split bills and calculate totals.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Managed closing duties, including restocking items and reconciling cash drawer.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Recorded orders and partnered with team members to efficiently serve food and beverages.

06/2018 - 03/2019The Little Clinic - Patient Care TechnicianLebanon , Ohio

Recorded observations and baseline measurements to maintain accurate medical records.
Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
Provided excellent customer service by effectively communicating with patients, families and staff.
Documented patient intake.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
Kept unit well-stocked and efficient with necessary medical supplies.
Improved patient care, safety and compliance by partnering with nurses.
Kept instruments and equipment clean and effectively sanitized.
Collected lab specimens in adherence with safety protocols for patient tests.
Assisted with patient admission, discharge and transfer to maximize facility efficiency.
Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.

01/2017 - 11/2018Texas Roadhouse - HostessMilford, OH

Monitored dining area to assess server capacity and accurately estimate wait times.
Inspected restrooms for cleanliness and availability of supplies 10 times per shift.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Answered telephone to provide establishment information and take party reservations.
Answered phones politely and promptly, accurately recording and confirming reservations.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered questions about food and order statuses for waiting customers.
Enhanced guests' experiences by fulfilling special requests during visits.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Notified servers after seating parties in section for prompt service.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

Skills

Flexible
Quick problem solver

Quality control
Memorization

Education and Training

University of Cincinnati Clermont CollegeBatavia, OHSome College (No Degree): Paralegal Studies

05/2018Clermont Northeastern High SchoolBatavia, OHHigh School Diploma

Resume Overview

Companies Worked For:

Buffalo Wild Wings
The Little Clinic
Texas Roadhouse

School Attended

University of Cincinnati Clermont College
Clermont Northeastern High School

Job Titles Held:

Server
Patient Care Technician
Hostess

Degrees

Some College (No Degree) : Paralegal Studies
High School Diploma

Server Resume Example

Resume Score: 80%

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