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Server Resume Example

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SERVER
Professional Summary

Diligent Food Service worker with successful history in fast paced settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction.

Dependable manager with 15 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Ambitious server with 8 years of experience boosting food sales and offering personalized attention to guests. Practiced at promoting seasonal and high-priced items by explaining flavor, texture and consistency aspects of items. Logical salesperson focused on upselling 100% of customers resulting in additional earnings for restaurant and tips.

Experienced Server with solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Offering extensive knowledge, superior work ethic and more than 10 years of related experience.

Skills
  • Daily specials memorization
  • Tableside service
  • Beverage preparation
  • Food sales and promotion
  • Stocking and replenishing
  • Guest relations management
  • Bill computation
  • Cash handling expert
  • Order delivery practices
  • Point of sale knowledge
  • High-volume dining
  • To-go order preparation
  • Menu memorization
  • Sales expertise
  • Order accuracy
  • Guest seating arrangements
  • Hospitality service expertise
  • Food and beverage pairings
  • Dining area cleanliness
  • Food preparation
  • Food spoilage prevention
  • Table setting
  • Food running
  • Food preparation and safety
  • Food station setup
  • Item promotion
  • Cash Handling
  • Front-of-house display creation
  • Ordering procedures
  • Menu presentation
  • Communication skills
  • Performance improvement
  • Table setting knowledge
Work History
Server | Houlihans - Columbia, Missouri10/2019 - 03/2020

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Prepared beverages and filled food orders for customers.
  • Bussed and reset 50 tables per shift, working efficiently to keep dining room and work areas clean.
  • Served needs of more than 40 customers in busy restaurant environment.
Server | Ruby Tuesday - Columbia, Missouri07/2018 - 07/2019
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Worked with POS system to place orders,manage bills and handle complimentary items for dissatisfied customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Prepared beverages and filled food orders for customers.
  • Bussed and reset 40 tables per shift, working efficiently to keep dining room and work areas clean.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Served needs of more than 30 customers in busy restaurant environment.
Server | IHOP Restaurants LLC - Columbia, Missouri08/2016 - 05/2018
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Prepared beverages and filled food orders for customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Manager | Steak N Shake - Columbia, Missouri08/2008 - 03/2016
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Provided management with feedback regarding employee performance and training needs.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Oversaw and improved Product or Service deliveries worth more than $Amount per year through efficient coordination of Action and Action.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Software.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Demonstrated new products, procedures and techniques to employees.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Cross-trained existing employees in order to maximize team performance.
  • Trained new employees in specific job requirements.
  • Established and maintained positive work environment to enhance retention and productivity.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Maintained current knowledge of all facets of operations.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Education
David H. Hickman High School - Columbia, MO05/2009High School Diploma
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Resume Overview

Companies Worked For:

  • Houlihans
  • Ruby Tuesday
  • IHOP Restaurants LLC
  • Steak N Shake

School Attended

  • David H. Hickman High School

Job Titles Held:

  • Server
  • Manager

Degrees

  • High School Diploma

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