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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dynamic restaurant and experience with people with 3 in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.

I am also a Hard worker with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Motivated and hardworking cook with 3 years of experience cooking delicious items quickly at fast food establishments. Expert at preparing various menu items using basic and advanced cooking methods. Customer-focused and dedicated to preparing orders exactly as requested. Detail-oriented Prep Cook accustomed to performing effectively in high-volume fast food settings. Highly skilled in on the grill and food prep. Brings a strong commitment to teamwork.

Skills
  • Scheduling
  • Conflict and Dispute Resolution
  • Sales
  • Wine Service
  • Guest Seating Arrangements
  • Order Accuracy
  • High-Volume Dining
  • Cleaning
  • Service Prioritization
  • Price Memorization
  • Staff Management
  • Menu Memorization
  • Seating Assignment Preparation
  • Food Spoilage Prevention
  • Table Setting
  • Safe Food Handling
  • Menu Presentation
Experience
09/2020 to Current
Server St. Hope Public Schools Sacramento, CA,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted newly seated guests quickly and efficiently.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • As well as serving tables I have done food prep, and worked in a kitchen.
  • Have experience answering a phone.
09/2019 to 09/2020
Hostess Clubcorp Club Operations, Inc. Katy, TX,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Notified server after seating parties in section to facilitate prompt service.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Answered telephone to provide dining information and take party reservations.
09/2018 to 09/2020
Cook Edgewood Summit Charleston, WV,
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Prepared more than 500 dishes per day in fast-paced hectic environment while maintaining high customer satisfaction rate.
  • Created approximately 18 orders simultaneously during busy periods.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Oversaw handling of special-order items, including decorated cakes, cupcakes, tarts and pastries.
  • Garnished and arranged dishes into creative presentations.
  • Placed frequently used food such as gyro, chicken, and steak in proper storage containers and placed perishable items in refrigerator.
Education and Training
Expected in 05/2021
High School Diploma:
Mclaurin Attendance Center - Florence, MS
GPA:

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Resume Overview

School Attended

  • Mclaurin Attendance Center

Job Titles Held:

  • Server
  • Hostess
  • Cook

Degrees

  • High School Diploma

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