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Server Resume Example

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SERVER
Summary

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Offering 3-4 years of using strong interpersonal, multitasking, and time management skills.

Skills
  • Service prioritization
  • Liquor, wine and food service
  • Price memorization
  • Menu memorization
  • Effective customer upselling
  • Dining customer service
  • Point of Sale (POS) system operations
  • Check payment processing
  • Relationship management
  • Menu knowledge
Experience
Server|Company Name - City, State|01/2020 - Current
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Provided exceptional service to dozens of customers per day during each shift.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Processed customers' payments and provided receipts.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Sent orders to kitchen staff by use of our POS terminals.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed closing duties by emptying trash, safeguarding alcoholand polishing silverware.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Greeted newly seated guests quickly and efficiently.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Utilized interpersonal skills to create connections with each and every guest.
Togo Specialist|Company Name - City, State|08/2019 - Current
  • Filled faxed, mobile and online orders accurately, efficiently and on-time.
  • Checked during and after production to verify order accuracy, including sides, napkins and utensils.
  • Created contact database from online, mobile and phone customers to tailor offers and promotions matching habits and preferences.
  • Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
  • Received payments, returned accurate change and closed checks in POS system.
  • Designed dynamic displays for products to increase overall revenue and specific product sales.
  • Stayed up to date on inventories, supplies and customer orders.
  • Organized and loaded product shipments and boxes.
  • Collaborated with team to develop effective, winning sales strategies.
  • Upsold product accessories and warranties to bolster revenues on each sale.
  • Educated customers on product functionality through live demonstrations.
  • Assessed customer needs through detailed questioning and presented products to fill those requirements.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Hostess|Company Name - City, State|03/2017 - 07/2019
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Notified server after seating parties in section to facilitate prompt service.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Assisted servers by taking guests drink orders, and greeting their tables as well as running food out to tables.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Answered telephone to provide dining information and take party reservations.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Answered questions about food and order statuses for waiting customers.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Education and Training
Andover High School|City, State|06/2018High School Diploma
University Of Minnesota - Duluth|City, StateBBA: Finance
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Resume Overview

School Attended

  • Andover High School
  • University Of Minnesota - Duluth

Job Titles Held:

  • Server
  • Togo Specialist
  • Hostess

Degrees

  • High School Diploma
    BBA : Finance

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