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Server Resume Example

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SERVER
Skills
  • Check payment processing
  • Price memorization
  • Liquor, wine and food service
  • Effective customer upselling
Education and Training
06/1997
Associate of Science - Criminalogy/criminal Justice
Scott Community CollegePleasant Valley, IA
Some College (No Degree) - Hospitality Management
Purdue UniversityWest Lafayette, IN

I had been working for a Ruby Tuesday in Iowa while I finished up my associates from Scott for criminal justice. I was offered a chance to manage a Ruby Tuesday location in Lafayette, Indiana .I took the job and even had some of my tuition paid from grants and various other programs. I was very young and didn't take advantage of the opportunity.

Summary

Skilled food service professional offering expertise in order taking, money handling and product promotion. Maintain deep understanding of menu offerings to provide expert recommendations for any desire. Familiar with special dietary requirements such as food allergies and celiac disease.

Adaptable [Job Title] offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Competent and capable team member in FOH and BOH operations. Bringing [Number] years of experience with [Type] food service.

Personable [Job Title] with more than [Number] years of experience in food and beverage industry. Intelligent and focused with in-depth knowledge of wine and craft beers. ServeSafe Certified.

Efficient [Job Title] with strong interpersonal and coaching skills. Background in [Type] and [Type] restaurants. Talented at delivering food to guests and turning dining tables rapidly to maximize team efficiency. Offering [Number] years of experience in progressive roles with increased accountability.

Experience
ServerThe Machine Shed | Davenport, IA05/2019 - Current
  • Promoted desserts, appetizers and specialty drinks.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Sales AssociateAshley HomeStores Ltd. | Davenport, IA05/2015 - 05/2019
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Negotiated and closed deals with minimal oversight.
  • Processed orders through system and coordinated product deliveries.
  • Surpassed daily sales goals by [Number]% by cross-selling [Product or Service] and promoting additional products.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
  • Offered product and service consultations and employed upselling techniques.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Educated customers on product and service offerings.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on customer needs and desires.
Banquet, Bartender, and Server at the Higher End PIsle of Capri Casinos | Bettendorf, IA09/2011 - 05/2019
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Reinvented classic cocktails [Type] and [Type] to complement new menu options.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Helped drive average ticket increases of [Number]% by upselling customers from shelf to premium brands.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Processed over [Number] transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
Sales ManagerFurniture Row LLC | Champaign, IL09/2007 - 05/2012
  • Kept abreast of latest trends and recommended enhancements to enhance company product offerings.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Generated company growth for [Number] consecutive years through market expansion and sales.
  • Oversaw inventory purchases and sales contracts to keep records current and compliant.
  • Cultivated relationships with realtors, prospects and buyers to drive profit opportunities.
  • Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
  • Promoted product and service benefits through facility tours and engaging presentations.
  • Managed revenue strategies, sales and customer engagement tactics, increasing client base [Number]%.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Collaborated with [Number]-person team to effectively manage $[Number] annual marketing budget.
  • Catapulted [Product or Service] sales, resulting in $[Amount] in yearly revenue.
  • Transitioned CRM strategy to [Software] to automate leads management.
  • Leveraged rapport with key retail account leadership to up-sell vendor partnerships.
  • Boosted monthly sales by [Number]% and exceeded lead conversion and sales goals.
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Resume Overview

Companies Worked For:

  • The Machine Shed
  • Ashley HomeStores Ltd.
  • Isle of Capri Casinos
  • Furniture Row LLC

School Attended

  • Scott Community College
  • Purdue University

Job Titles Held:

  • Server
  • Sales Associate
  • Banquet, Bartender, and Server at the Higher End P
  • Sales Manager

Degrees

  • Associate of Science - Criminalogy/criminal Justice
    Some College (No Degree) - Hospitality Management

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