Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Skills
English, French and Spanish fluency
Point of Sale (POS) system operations
Excel
Microsoft word
Data Entry
Customer service
Menu knowledge
Quality control
Safe food handling
High-volume dining
payment processing
Education
Community College of PhiladelphiaPhiladelphia, PAExpected in 05/2019 ā ā:Business Administration - GPA:
Experience
Uno Pizzeria & Grill - Server Sturbridge, MA, 01/2021 - 11/2022
Demonstrated genuine hospitality by welcoming guests with professionalism and warmth to provide enjoyable and memorable experience.
Maintained proper tables presentations by using adequate level of linens, plates, silverware and glasses following restaurant standards and overall fine dining etiquette.
Presented menus to patrons to answer questions about offered items, daily specials and make suitable recommendations to increase profits.
Maintained a strong knowledge of 50+ food and drink items to upsell wines, champagnes, cocktails, desserts and off menu items.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Accurately entered orders in the Pos and effectively communicated with chefs, kitchen staff, and bartenders about special order requests for customer satisfaction.
Supported food runners in delivering accurate and well-presented food orders.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Regularly asked customers about meals to assess guests satisfaction and collect vital feedback.
Refilled drink glasses and bread baskets.
Retrieved and transported dirty tableware after courses to dishwashing area for prompt table maintenance.
Stocked server areas with supplies before, during and after shifts.
Calculated accurate bill amounts and processed cash and credit card payments.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Reset tables and chairs for the next guests and large groups ranging from 10 to 100+ guests.
Completed opening and closing checklists to ensure smooth restaurant operations.
Participated in daily staff meeting and trainings to enhance job skills and knowledge.
Worked in close collaboration with management team to improve performance in order to meet restaurant goals and overall objectives.
First National Bank - Residential Concierge Sugar Grove, IL, 05/2019 - 11/2022
Greeted residents and guests entering or leaving building and assisted with all concierge needs.
Monitored visitors and contractors building access.
Directed incoming calls and messages to appropriate staff member or residents.
Entered work orders for maintenance and housekeeping requests for prompt service.
Handled mail and package deliveries, keeping items secure in designated lockers and notified residents by phone, email or through company app.
Arranged dry cleaning drop offs and pet care services for patrons.
Updated front desk's concierge book to maintain most relevant visitor information.
Transmitted general community informations and emergency alerts through email and mailings.
Maintained residents and guests privacy by keeping information confidential.
Worked closely with police and fire department for community safety.
Delivered exceptional customer service through active engagement, effective listening and well-developed interpersonal skills.
Gardaworld - Hostess/Busser Crescent Springs, KY, 12/2017 - 04/2019
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Collected reservation informations and communicated updates to patrons via phone or in-person.
Greeted incoming guests, escorted them to assigned tables and presented menus.
Accommodated guests with children and special needs to promote comfortable dining experience.
Monitored dining area to assess capacity and estimate wait times.
Notified managers and helped restaurant staff set up small and large events to coordinate smooth execution.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Helped Bussers clean and set up tables during busy dining hours to facilitate operations.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Cleared, cleaned and sanitized booth and chair cushions and tables.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Delivered outstanding service and support from initial interaction to final departure to maintain loyal and returning clientele.
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