I am a 18 year old college student who is studying Psychology at the Community College Of Baltimore County. I am able to absorb criticism, I am very well-spoken. I have worked in an restaurant environment for four years and I would love to expand my abilities in other environments that will help further my career and my future. I am very well organized with my work and school.
Skills
Tableside service
Cleanliness
Performance improvement
Eager to learn
Self-motivated
Efficient
Cash handling expert
Communication skills
Sales expertise
Highly Organized
Responsible
"Team-Player"
Work History
01/2020 to 03/2020
ServerMarriott International – San Antonio, TX,
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Checked identification to enforce age regulations for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted and maintained relationships with regular customers.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by [Amount]%.
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Prepared beverages and filled food orders for customers.
Served needs of more than [Number] customers in busy [Type] environment.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Increased sales from $[Number] to $[Number] by upselling [Product] to customers.
03/2018 to 03/2020
ServerMarriott International – Marco Island, FL,
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Checked identification to enforce age regulations for alcoholic beverages.
Greeted and maintained relationships with regular customers.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by [Amount]%.
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Prepared beverages and filled food orders for customers.
Served needs of more than [Number] customers in busy [Type] environment.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Increased sales from $[Number] to $[Number] by upselling [Product] to customers.
08/2016 to 02/2018
Food RunnerOmni Hotels – San Antonio, TX,
Organized and replenished supplies at food stations to optimize team performance.
Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
Assisted servers with table settings and beverage refills to support high-volume shifts.
Kept register accurate through correct billing, payment processing and cash management practices.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Answered questions from restaurant patrons regarding menu items.
Refilled condiments on each table when running low.
Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Completed efficient table resets by wiping down surfaces and refilling condiments.
Delivered food items to tables ensuring each restaurant patron received correct order.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Confirmed proper placement of products and side items while implementing special instructions.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Played key role in bolstering high-end dining experience by optimizing resources allocation.
Greeted and maintained relationships with regular customers.
Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using [Software] to confirm deliveries to correct rooms.
Trained and mentored newly hired employees to explain process flow and safety procedures.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Confirmed speed of service for all food orders while minimizing errors and complaints.
Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
Washed dishes, glasses and cutlery when dishwashing staff became overwhelmed.
Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
Cleared tables immediately after guests left in preparation for next party.
Organized dining area based on reservations, minimizing waiting times.
Checked buffet and determined which food items needed to be refilled.
Selected food items from serving or storage areas and placed in dishes, on serving trays, or in takeout bags
Assisted preparation of food plates, overseeing quality and appearance.
Education
Expected in 06/2019
High School Diploma: Baltimore Polytechnic Institute - Baltimore, MD GPA:
Expected in
No Degree: Psychology The Community College of Baltimore County - Catonsville, MD GPA:
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