Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dependable worker with three years of food service experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Skills
POS systems
Customer Service
Business Operations
Budgets
Team Management
Stocking and replenishing
Menu memorization
Dining area cleanliness
High-volume dining
Order delivery practices
Food sales and promotion
Responsible alcohol service
Attending multiple customers
Cash register operation
Interpersonal skills
Safe food handling
Quality Control
Highly reliable
Engaging personality
Work History
09/2019 to CurrentServerUncle Julio's | Naperville, IL,
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
04/2018 to 07/2019BartenderContinental Services | Ann Arbor, MI,
Developed new signature cocktails to support bar marketing brand and increase profits.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
04/2017 to 02/2018FOH Team MemberUno Pizzeria & Grill | South Portland, ME,
Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.
Trained new expeditors and food runners according to company policies and standards.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked prices for customers and processed items sold by scanning barcodes.
Counted cash in register drawer at beginning and end of shift.
Observed strict procedures regarding food handling and sanitation to prevent foodborne illnesses.
Promoted customer loyalty by efficiently handling food and service complaints.
04/2016 to 03/2017Team MemberLowe's | Voorhees, NJ,
Performed shift change tasks each day to keep store efficient and neat.
Maintained clean, sanitized and well-organized food preparation zones.
Greeted customers promptly and took orders to keep flow of traffic moving.
Checked completed orders for accuracy and bagged meals for easy carrying.
Consistently provided friendly service to promote better customer engagement.
Prepared hot beverages, including coffee and tea according to customer requests.
Verified prepared food met all standards for quality and quantity before serving to customers.
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
Education
Expected in | Business AdministrationPine Technical And Community College, Pine City, MNGPA:
Expected in 06/2018High School Diploma | Lakeville South High School, Lakeville, MNGPA:
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