07/2016ServerChili's Grill & Bar － Lynchburg, VAMaintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Promptly served all food courses and alcoholic beverages to guests. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages.
02/2015 to 06/2016Engagement specialistStartek － Lynchburg, VAResolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Trained new employees and explained protocols clearly and efficiently. Supported customers having data connectivity issues. Assisted customers with technical issues via email, live chat and telephone.
02/2014 to 08/2015ServerMacado's － Lynchburg, VAAnswered questions about menu selections and made recommendations when requested. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
01/2014 to 01/2015Cna Home Health Aide － Lynchburg, VAObserved and documented patient status and reported patient complaints to the case manager. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
05/2011 to 09/2013Server/ HostessPhase 2 － Lynchburg, VAMaintained full knowledge of bar and menu items and made recommendations. Delivered quality food and beverage service to guests in a responsible manner. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Neatly set tables. Collected money and made change.
07/2010 to 04/2014Home Health AideCna － Lynchburg, VAMaintained patient charts and confidential files. Tested glucose and administered injections. Interviewed patients to obtain medical information and measure their vital signs, weight and height. Cleaned and sterilized instruments and disposed of contaminated supplies. Coordinated with doctors and registered nurses to develop care plans for patients. Partnered with team of Registered Nurses to ensure over all well-being of all patients.
07/2008 to 05/2012Customer service representativeInservice America － Lynchburg, VACollected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames.
02/2007 to 03/2008Customer sales associateTJ Maxx － Lynchburg, VAComputed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape.
04/2002 to 12/2006Personal care assistantCaregiver － Lynchburg, VADeveloped patient care plans, including assessments, evaluations, and nursing diagnoses. Supported patients with customized patient teaching tools. Delegated staff nurse duties. Escorted patients to examination rooms and prepared them for physician exams. Provided caring companionship to elderly and developmentally disabled patients. Provided primary resident care and assistance with daily living activities.
November 2016Associate of Arts: Criminal JusticeSouthern New Hampshire University － Hookset, NH, USACoursework in Sociology and Psychology Legal Studies coursework Coursework in Communications, Criminal Law and Public Administration Coursework in Juvenile Justice and Deviance in Society Coursework in Juvenile Justice and Deviance in Society
August 2011Associate of Science: Medical assistingMiller- Motte College － Lynchburg, VA, USADomestic Violence Awareness training.Coursework in Social Work, Marriage and Family Therapy and Child Development. Coursework in Medical Assisting. Coursework in Business Administration.
ADP, balance, budget, client, customer satisfaction, diabetic, home care, human resources manager, money, patient care, pricing, promotion, researching, supervisor, technical support
