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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dynamic Waiter with three years in FOH and BOH functions. Engaging communicator with exceptional customer service and food handling skills. Mesmerizes menu items and orders, upselling additional products and taking accurate drink and food orders.

Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Kentuckiana Pool Management Assistant Manager with background monitoring pool activities and managing employee performance for safe and enjoyable pool atmosphere. Successful at resolving problems and addressing concerns quickly to prevent safety issues, maintain facility and enhance experiences for guests. Strong knowledge of CPR and first aid techniques and training methods.

Skills
  • Price memorization
  • High-volume dining
  • Menu memorization
  • Special dietary requirements
  • Effective customer upselling
  • Food safety understanding
  • Table Bussing
  • Safe food handling
  • Relationship management
  • Service prioritization
  • Sales Techniques
Experience
02/2019 to Current Server Perkins Restaurants | Des Moines, IA,
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
05/2016 to 08/2017 Assistant Manager Kura Sushi Usa, Inc. | Cypress, CA,
  • Kept watch over swimmers to respond quickly to distress situations.
  • Maintained neat and clean pool area and clean water.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Observed all sections of assigned water zone of responsibility.
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
  • Adhered strictly to emergency action plans.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
  • Conducted pool inspections and removed obstacles and debris from toys to trash impeding line of sight.
  • Supervised maintenance and notified appropriate department of issues requiring immediate resolution.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
01/2017 to 05/2017 Barista Hudson's Bay Company | North Charleston, SC,
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Maintained highest standards of conduct and service to support company reputation.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Merchandised display cases and promoted prepared foods.
  • Weighed, ground and packed coffee per customer orders.
  • Created complex, hand-crafted beverages based upon customer preferences.
Education and Training
Expected in 12/2021 Bachelor of Science | Psychology University of Kentucky, Lexington, KY GPA:
Expected in 12/2019 Associate of Science | Psychology Bluegrass Community And Technical College, Lexington, KY GPA:

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Resume Strength

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  • Length
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  • Personalization
  • Target Job
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Resume Overview

School Attended
  • University of Kentucky
  • Bluegrass Community And Technical College
Job Titles Held:
  • Server
  • Assistant Manager
  • Barista
Degrees
  • Bachelor of Science
  • Associate of Science

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