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server resume example with 1+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Accomplishments
  • Completed part of a college degree
  • Had an amazing daughter and still raising her
  • Telephone Service - Professionally processed calls, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Skills
  • Very developed interpersonal skills
  • Great time management
  • Amazing customer service
  • Developed in sales
  • Dining area maintenance
  • Food and beverage pairings
  • Sales expertise
  • Always prepared for any given situation and able to adapt
  • Point of sale operation
  • Point of Sale Knowledge
  • Order Delivery Practices
  • Order Accuracy
  • Great ability to work well under pressure
  • Item promotion
Work History
08/2021 to Current Server Restoration Hardware | Washington, DC,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked over multiple daily IDs to verify ages and uphold Texas liquor laws.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Asked customers for feedback, solved problems, provided additional items and service throughout meal.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Would preform birthday shout out at customers request.
06/2016 to 09/2016 Assistant Swim Coach City Of O'fallon | O Fallon, MO,
  • Guided students through different swimming strokes and strategies to increase stamina.
  • Adapted teaching strategies to match developmental age and abilities of students.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Helped prepare students for competitive meets.
  • Administered first aid for basic injuries and CPR for serious medical issues.
  • Maintained open communications with parents and guardians to keep everyone informed about schedules, administrative requirements and class updates.
  • Reviewed emergency procedures for students at beginning of every class and answered questions to help each feel comfortable.
  • Delivered water safety courses for young children and guardians, helping dramatically reduce critical incidents.
  • Upheld optimal safety protocols, responded to emergencies and completed related paperwork for notable incidents and accidents.
  • Updated class and student records with personal details, attendance and progress.
  • Promoted lessons and package deals to members to drive sales and maximize client retention.
  • Organized and implemented effective teaching strategies for students as young as 3 years old.
  • Informed site director of concerns regarding health and safety of swim students.
  • Detailed factors such as weather, incidents and aid rendered in daily reports to management.
  • Taught five-program components for personal safety, water orientation and stroke development, water sports and games, rescue and personal growth.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
  • Made last second adjustments to rosters for swim meets.
  • Answered all questions and concerns from parents of children on Swim Team.
04/2015 to 05/2016 Registry Consultant Bloomingdales | Atlanta, GA,
  • Made calls to customers to sell or request return of rental breast pumps
  • Recommended items to purchase and gave them with knowledge on merchandise
  • Customer service help desk
  • Maintained clean work environment
  • Unloaded delivery trucks
  • Unpacked boxes
  • Stocked Shelves
  • Helped customers find and buy products
  • Preformed opening and closing duties
  • Helped guests create, find, add to, and buy from registries
  • Developed strong rapport with customers and created positive impression of business.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Processed accurate credit, debit, check and cash sales transactions for more than minimum of 80 customer orders per day.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Increased business sales utilizing product knowledge.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in family products.
  • Cleaned bathrooms and restocked supplies needed
05/2015 to 09/2015 Lifeguard The Town Of Vernon, Ct | Vernon, CT,
  • Monitored safety of guests in and around swimming pool.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Detailed safety rules and procedures regarding activities to customers and guests.
  • Saved distressed persons using rescue techniques and equipment.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Checked pool and surrounding areas for hazardous conditions.
  • Attentively monitored swimmers to identify distress.
  • Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
  • Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
  • Inspected pool during shift and skimmed toys and trash that could clog pool pump.
  • Maintained rescue equipment by conducting inspections and completing basic repairs.
Education
Expected in to to Associate of Arts | Uncompleted Lone Star-North Harris, Houston, GPA:

Did not complete.

Expected in 05/2015 to to High School Diploma | Westfield High School, Houston, TX GPA:

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Resume Overview

School Attended

  • Lone Star-North Harris
  • Westfield High School

Job Titles Held:

  • Server
  • Assistant Swim Coach
  • Registry Consultant
  • Lifeguard

Degrees

  • Associate of Arts
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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