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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Diligent Server with three year career with Food establishments. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills.

Talented Shift leaddedicated to maintaining strong customer loyalty with top-notch service. Organize and stock workstations to stay ready for any demand. Trained in food safety, allergy protocols and special dietary limitations.

Skills
  • Stocking and Replenishing
  • Order Accuracy
  • Menu Memorization
  • Hospitality Service Expertise
  • High-Volume Dining
  • Daily Specials Memorization
  • Bill Computation
  • Ordering Procedures
  • Sales expertise
  • Performance improvement
  • Front-of-house display creation
  • Item promotion
  • Sales and Marketing
  • Staff Management
  • Financial Management
  • Verbal and written communication
  • Budgeting
  • Business Development
  • Consulting
  • Negotiation
  • Good listening skills
  • Customer Service
  • Conflict resolution
  • Positive Reinforcement
  • Positive Learning Environment
  • Group Learning Mechanics
  • Social-Emotional Learning training
Work History
Serever, 01/2017 to Current
Gelson'sWestlake Village, CA,
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 35%.
  • Increased sales from $350 to 1,000 by upselling to customers.
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Served needs of more than 100 customers in busy environment.
Grocery Clerk, 03/2020 to 09/2020
Aldis Inc.City, STATE,
  • Delivered exemplary assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Supported promotional plans by updating signage with price changes.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Checked aisles areas for spills or issue and notified for quick clean-up.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Assisted customers by finding items quickly, boosting store satisfaction rate by 15%.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Recommended products to customers to drive sales.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
  • Removed trash, swept and mopped floors for professional appearance.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Assisted customers with price checking and finding requested items in store.
  • Performed regular segment cycle counts and inventory audits to maintain accurate records.
Shift Manger- Restaurant , 04/2014 to 12/2016
Pieology PizzeriaCity, STATE,
  • Trained and mentored new employees to maximize team performance.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Tracked receipts, employee hours and inventory movements.
  • Boosted team productivity and efficiency by leveraging top-notch Communication and Comprehension abilities.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Achieved substantial by using market expertise and business knowledge to make proactive decisions.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Education
Basic Education : , Expected in 06/2013
American High School - Fremont, CA
GPA:

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Resume Overview

School Attended

  • American High School

Job Titles Held:

  • Serever
  • Grocery Clerk
  • Shift Manger- Restaurant

Degrees

  • Basic Education

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