Expected to graduate with an Associate of Nursing Degree with honors in May 2015 Experienced in CNA and Behavioral Health Technician responsibilities Experienced in executive-level administrative support and customer relations; Over 15 years of business, sales management, and customer relations experience. Skilled in research, analyzing data, writing, and editing. Detail-oriented, accurate, and dependable, with an uncompromising work ethic. An active listener with strong interpersonal skills. Strive to understand client needs and provide exceptional results; Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Proficient with MS Word, Excel, PowerPoint, PowerChart, FirstNet, and Internet applications; able to learn new programs quickly. Enthusiastic professional that has a high degree of self-initiative Dedicated restaurant manager with over ten years of experience. Outstanding interpersonal, negotiation, and mediation skills. Adept at cost control; reducing labor and cost of goods through strategic staffing and budget development. Accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees including management team; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieved restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Met restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions; lead all financial areas including sales growth, cost management, and profit growth Controlled costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation. Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; maintaining parking lot and walkways. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
01/2014 － CurrentBehavioral Health Tech/CNA-I, Mission Health System, Mission Hospital
Utilized and continuously developed De-escalation techniques Trained in CPI (Non-violent Physical Crisis Intervention) Performed duties of Charge Behavioral Health Technician and led as well as directed staff Escorted patients to tests and procedures within the hospital campus Efficiently made rounds at 15 minute intervals on patients to ensure needs were met and safety was obtained Assisted RN to obtain any patient information/data and charted in a timely manner (Vital signs, Skin checks, belongings inventory, census, sleep times, meals, snacks, I & O's, CBG's, EKG's) Received, admitted, and oriented new patients on the unit Led group meetings with all patients on the unit Performed Health Unit Coordinator tasks (Charts, schedules, resolving issues with other departments, stock/food orders, etc.) Member of the Behavioral health "Code Team" and responded to agitated aggressive acting patients and handled the situations professionally, safely, and effectively (Timeout, Seclusion, Restraints) Carefully monitored patients status and alerted RN and Rapid Response when needed.
Created several engaging printable sheets and computer files for employees use; organized floor displays to maximize space and call attention to latest merchandise.
Utilized strong interpersonal and communications skills to serve customers; resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations Serviced existing accounts, obtained orders, and established new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
Welcomed customers by greeting them; offering them assistance; directed customers by escorting them to racks and counters; suggesting items; advised customers by providing information on products; helped customer make selections by building customer confidence; offering suggestions and opinions; kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Processed payments by totaling purchases; processing checks, cash, and store or other credit cards.
Contributes to team effort by accomplishing related results as needed; helped to oversee and coach the sales team; prepared nightly reports and deposits; involved in all aspects of inventory.
Restaurant Manager, 01/1996 － 01/2008Nearly Famous, Inc. d.b.a. Burger King
Education and Training
2013South Georgia State College － Douglas, GeorgiaAssociate of Art DegreePsychologyPsychology
1999South Georgia College － Douglas, GeorgiaAssociate of ScienceEducationEducation
1996Coffee High School － Douglas, GeorgiaHigh School Diploma