Senior Waitress Resume Example Speisekammer

SENIOR WAITRESS

Professional Summary

Highly motivated and goal-driven Financial Analyst skilled in collecting, monitoring and studying data to analyze financial status and recommend business strategy. Experienced in qualitative and quantitative analysis, contract management and forecasting. Tech-savvy in use of spreadsheets, accounting and financial management software.

Skills

Strategic financial planning
Industry analysis experience
Project design
Staff management
Cost-controls

Bookkeeping
Property assessments
Strong organizational skills
Proficiency in MS Office, Word, Excel, and Outlook

Work History

Senior Waitress | Speisekammer - Alameda, CA04/2015 - 12/2019

Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Developed, implemented and managed business plans to promote profitable food and beverage sales
Organized special events in restaurant, including receptions, promotions and corporate luncheons
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
Prepared for and executed new menu implementations
Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Led and directed team members on effective methods, operations and procedures
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Skillfully interacted with external vendors to obtain best quality in pricing and product
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
Reconciled cash and credit card transactions to maintain accurate records
Maintained safe working and guest environment to reduce risk of injury and accidents
Created fun team building activities to engage staff in up-selling to meet revenue targets
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
Oversaw front of house personnel to maintain adequate staffing and minimize overtime

Real Estate Assistant | Litvinchuk Real Estate - San Leandro , CA 07/2012 - 04/2015

Prepared documents such as purchase agreements and disclosures
Maintained efficient office operations by handling all errands and administrative functions
Coordinated appointments to show marketed properties
Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use
Managed multiple projects simultaneously using organizational and analytical skills
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
Drafted professional business memos, letters and marketing copy to support business objectives and growth
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff

Waitress | Jim's Coffee Shop - Alameda , CA 08/2011 - 04/2015

Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Set dining tables to prepare for diverse types of events and follow strict service standards
Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
Prepared beverages and filled food orders for customers
Loaded trays with accessories, including eating utensils, napkins and condiments
Monitored dining rooms for seating availability as well as service, safety and well-being of guests
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Restocked salad bar and buffet for lunch and dinner service
Maintained customer satisfaction by clarifying questions about orders and specialty items

Education

Las Positas College - Livermore, CA05/2015GED

Castro Valley High School - Castro Valley, CA06/2009High School Diploma

Resume Overview

Companies Worked For:

Speisekammer
Litvinchuk Real Estate
Jim's Coffee Shop

School Attended

Las Positas College
Castro Valley High School

Job Titles Held:

Senior Waitress
Real Estate Assistant
Waitress

Degrees

GED
High School Diploma

Senior Waitress Resume Example

Resume Score: 80%

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