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senior waitress resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Highly motivated and goal-driven Financial Analyst skilled in collecting, monitoring and studying data to analyze financial status and recommend business strategy. Experienced in qualitative and quantitative analysis, contract management and forecasting. Tech-savvy in use of spreadsheets, accounting and financial management software.

Skills
  • Strategic financial planning
  • Industry analysis experience
  • Project design
  • Staff management
  • Cost-controls
  • Bookkeeping
  • Property assessments
  • Strong organizational skills
  • Proficiency in MS Office, Word, Excel, and Outlook
Education
Las Positas College Livermore, CA Expected in 05/2015 GED : - GPA :
Castro Valley High School Castro Valley, CA Expected in 06/2009 High School Diploma : - GPA :
Work History
Aldi - Senior Waitress
Bensalem, PA, 04/2015 - 12/2019
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Developed, implemented and managed business plans to promote profitable food and beverage sales
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
  • Prepared for and executed new menu implementations
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Led and directed team members on effective methods, operations and procedures
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Skillfully interacted with external vendors to obtain best quality in pricing and product
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
  • Reconciled cash and credit card transactions to maintain accurate records
  • Maintained safe working and guest environment to reduce risk of injury and accidents
  • Created fun team building activities to engage staff in up-selling to meet revenue targets
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
Cache Creek Casino Resort - Real Estate Assistant
Brooks, CA, 07/2012 - 04/2015
  • Prepared documents such as purchase agreements and disclosures
  • Maintained efficient office operations by handling all errands and administrative functions
  • Coordinated appointments to show marketed properties
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use
  • Managed multiple projects simultaneously using organizational and analytical skills
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
Jim's Coffee Shop - Waitress
City, STATE, 08/2011 - 04/2015
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Set dining tables to prepare for diverse types of events and follow strict service standards
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
  • Prepared beverages and filled food orders for customers
  • Loaded trays with accessories, including eating utensils, napkins and condiments
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Restocked salad bar and buffet for lunch and dinner service
  • Maintained customer satisfaction by clarifying questions about orders and specialty items

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Resume Overview

School Attended

  • Las Positas College
  • Castro Valley High School

Job Titles Held:

  • Senior Waitress
  • Real Estate Assistant
  • Waitress

Degrees

  • GED
  • High School Diploma

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