Senior Vice President Operations Resume Example
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SENIOR VICE PRESIDENT OPERATIONS
Executive Profile
Ambitious Chief Operation Officer who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Proactive, motivated, and responsible executive with demonstrated ability to deliver strategic-critical results. Team motivated to identify and execute operational improvements.
Banking Professional with more than 25 years of experience and
expertise in all facets of branch and back office operations, financial management,
financial analysis, budget analysis, operations, product development,
and project/program portfolio controllership within large scale banking
facilities. Is highly skilled in collaborating with all members of the
organization to achieve business and financial objectives. Instrumental
in streamlining and improving processes, enhancing productivity, and
implementing innovative solutions.
Project Manager effective in leading and directing all types of projects for financial institutions from inception to launch. More than 10 years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving revenue performance targets.
Skill Highlights
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Professional Experience
Senior Vice President Operations08/2013 － 04/2016OlympusGreenville , SC
- Streamline processes of broad managerial direction over all Operations functions-Loan Services, Centralized Loan Processing, Deposit Services, Item Processing, Learning and Development, Project Management Office, and Data Analytics.
- Created a project management method for the bank as well as hired and trained a project manager. Created and managed a PMO office that successfully managed all projects for the bank.
- Manage all aspects of operational efficiency with regard to workflow, expenses, ROI, staffing, customer service standards, and other key measures.
- Evaluate the Operations structure and team plan for continual improvement of the efficiency and effectiveness of the group as well as providing individuals with professional and personal growth with emphasis on opportunities of individuals.
- Ensure a consistent and collaborative approach to project approval, development, implementation, and tracking.
- Responsible for design, implementation, and management of special projects and programs as requested by senior management.
- Formulate and recommend policies and programs that guide the organization in maintaining and improving its competitive position and the profitability of the operation.
- Effectively manage the budget, control expenses, and establish credibility throughout the bank as an effective developer of solutions to administrative business challenges.
- Provide technical/professional advice and knowledge to others within the various administrative areas and disciplines.
- Generate updated information, technology, and regulations that impact Operations ability to innovate, remain customer focused, and ensure compliance.
- Consult with the Human Resources and other Senior Managers on hiring, discipline, promotion, transfer, and termination decisions for assigned staff as well as manage, mentor, and coach new hires.
- Engage in goal setting and performance management including conducting annual performance appraisals, for assigned staff.
- Memberships & Activities Member of a task force to increase customer satisfaction
- Member of strategic planning Member of asset liability management group (ALCO)
- Member of leadership group that created, communicated, and followed through on strategic goals of the bank.
- Member of a manager group to evaluate, reform, and initiate changes in computer and paper procedures
- Member of a mentor group to help new and existing managers
Senior Project / Program Manager01/2006 － 08/2013Apex SystemsArlington , WA
- Oversaw Core projects/programs, primarily Silverlake implementations, specializing in mid-tier banks totaling 1 - 10 billion in assets.
- Worked with all contracted Jack Henry/ProfitStars products to communicate and coordinate the project as Project/Program Manager.
- Improved the implementation process for De Novo banks, including implementing De Novo University participating as a member of the focus team and worked with the team to write and maintain documentation.
Conversion Coordinator01/2004 － 01/2006Perrigo Company CorporatePeachtree City , GA
- Coordinated team for bank implementations/conversions to Silverlake, managed team issues, and assisted in performance appraisals and reviews for my team.
Conversion Loan Programmer09/1999 － 01/2004Minnehaha CountySioux Falls , SD
- Programmed in RPG 4.
- Wrote code to convert all loan information accurately to Silverlake.
- Co-developed programs to assist department in tracking conversion issues/exceptions.
Branch Manger-Officer01/1996 － 12/1998Qurate Retail Group Inc.Atlanta , GA
- Served functions as a Lending Officer- lending in mortgage, commercial, and consumer loans as well as receiving, evaluating, preparing, closing, and processing all types of loans.
- Met lending volume goals for the branch with a loan portfolio greater than $2.5 million with no delinquencies or charge-offs.
- Demonstrated abilities in autonomous lending for secured loans, unsecured loans, and credit cards.
- Executed a minimum of 10 business calls per month-calling existing business customers to ensure satisfaction and advise on new and useful products as well as new business customers to promote banking products.
- Drafted yearly branch business plans / budgets and attained profitability goals of the branch.Handled multiple human resource issues including giving reviews, attending to disciplinary actions, and aiding in promotion training.Interviewed and hired new staff for the branch and other locations.Skilled in all aspects of retail banking.
- Led seminars in Installment Loan Decision Making and Loan Processing for new and existing managers. Assisted in leadership of a seminar of Time Management for managers and held a community seminar in Basics of Banking.Guided, coached, and mentored other managers of the establishment to bring continued success among staff and business.
Office Manager01/1995 － 01/1996Hancock Whitney CorpDiamondhead , MS
New Accounts Manager01/1994 － 01/1995Fifth Third BankCity , STATE
Teller09/1993 － 01/1998Fifth Third Bank Of ColumbusCity , STATE
Education
2009PMP Certification:Project Management Institute
Bachelor of Arts:The Ohio State University - Economics (International Finance)City, StateEconomics (International Finance)
Missouri State University - Financial ManagementCity, State
Skills
Account Management, accounting, administrative, Streamline, approach, banking, budget analysis, budgets, budget, business plans, closing, coach, competitive, conversion, credit, customer satisfaction, customer service, Decision Making, direction, senior management, financial, financial analysis, Financial Management, focus, goal setting, hiring, human resource, Human Resources, leadership, Loan Processing, managerial, mentor, Office, Networking, New Business Development, Operations Management, developer, performance appraisals, performance management, Personnel Management, policies, processes, improving processes, Product Development, Project Management, Program Management, PMO office, promotion, receiving, maintain documentation, retail, script, staffing, Strategic Planning/Analysis, strategic planning, Time Management, workflow
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Resume Overview
School Attended
- Project Management Institute
- The Ohio State University
- Missouri State University
Job Titles Held:
- Senior Vice President Operations
- Senior Project / Program Manager
- Conversion Coordinator
- Conversion Loan Programmer
- Branch Manger-Officer
- Office Manager
- New Accounts Manager
- Teller
Degrees
- 2009 PMP Certification : Project Management Institute
Bachelor of Arts : The Ohio State University - Economics (International Finance)
Missouri State University - Financial Management
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