, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Self-motivated and offering strong communication and quick thinking skills. Work effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly as well as committed to reaching business goals. I am a hardworking individual who is customer focused and has grown tremendously within the bank with no prior experience. The skills I have acquired and developed will give me a solid foundation to grow and become a valuable team member within your company.
Skills
Independent judgement
Dispute mediation
Accurate money handling
Assessed customer product needs and interests in order to best recommend suitable items.
Recipient of Seal of Biliteracy in Spanish
Resolution-oriented
Excellent time management
Reliable and dependable
Dedicated team player
Leadership
Strong sense of banking ethics
Banking financial software
Electronic banking knowledge
Exercising discretion
Safe and vault operation
Currency and coin counter
Cash dispenser operation
Cash handling experience
Bilingual in Spanish
Practiced knowledge of bank security systems
Experience
01/2021 to CurrentSenior TellerFirst Horizon Corp. | Houston, TX,
Verified amounts and integrity of every check before depositing or cashing.
Counted cash daily with manual and machine-assisted methods.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets if suspicious behavior was displayed.
Met or exceeded sales goals by promoting bank products and services in customer interactions daily to optimize a higher percentage rate of the customer being interested.
Maintained optimal financial controls by securing funds and always locking up cash drawer.
Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails with customers and coworkers.
Completed monthly and quarterly audits.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse, appropriately storing sensitive information away or shredding it.
Welcomed customers and offered pleasant service during entire transaction.
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations while also being an individual that my team would go to for assistance.
Took on additional shifts during busy periods to minimize staffing shortages.
Balanced bank's vault daily and custodian of an ATM which is balanced once a week.
Reduced errors by double checking transactions.
Kept teller window areas clean, organized and fully stocked.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Trained new employees on cash drawer operation and every day tasks.
Acted as pivotal point of contact between bank branches regarding guidelines and practices as well as being a translator if needed.
Quickly learned Fiserv System after going through conversion from our old Jack Henry System.
Responsible for having the knowledge of opening and closing procedures for multiple branches because as senior teller I had to move around when a supervisor was off or on vacation.
04/2019 to 01/2021TellerWesbanco | Powell, OH,
Offered to work another day or extra hours during holidays and other busy periods to alleviate staffing shortages and overload.
Remain composed and professional even in high-stress situations.
Increased knowledge of banking products and services by actively participating in available training classes and articles offered to employees.
Custodian of the Main ATM.
Identifying and resolving errors when balancing ATM and replenishing it weekly.
Recommended bank products and services to current and prospective customers.
Adhered to regulatory audit procedures.
Balancing and closing bank vault.
Comfortable with managing opening and closing procedures for the main branch.
Well versed with equipment operation and maintenance such as coin and cash counters.
Enter a work order through IT and Equips when needed.
Processing transactions including, but not limited to; cash withdrawals, deposits, cashing checks and transfers adequately and efficiently.
Managing Thillens and verifying cash shipments.
Process tax and loan payments.
Adhered to guidelines and regulations regarding funds availability and hold placement.
Research and attempt to resolve customer issues on accounts to the best of my ability and when not able to, escalate to upper management.
Helped customers open and close accounts when possible, accounts with higher balances or a more complex reason to closing I would bring to the attention of a banker.
Acted as a point of contact between bank branches regarding any need for translation for Spanish speaking customers.
Assisted on helping new employees on cash drawer operation in their first few months there.
03/2018 to 05/2018ReceptionistCb Richard Ellis | Huntington Beach, CA,
Met incoming patients with professional approach and provided friendly, knowledgeable assistance.
Processed patient payments and update accounts.
Received incoming packages and mail, and shipped outgoing items daily.
Answered and directed incoming calls, also confirming appointments.
Scheduled appointments based on the availability of both the patient and attending Doctor.
Processed payments for contacts, lenses and exams then updating customers accounts to reflect balance changes.
Stocked shelves and supplies and organized displays of frames.
Educated customers on product and service offerings.
Responded to customer concerns and issues regarding their contacts and glasses.
Called insurance companies to verify patients coverage.
09/2017 to 01/2018Seasonal Retail Sales AssociateFrancesca's Collections, Inc. | Apache, MN,
Maintained current store, product and promotional knowledge to drive consistent sales.
Provided every customer with professional and polite support for sales and service needs.
Worked with other locations to find desired items for customers.
Restocked shelves, racks and bins with merchandise.
Answered questions about current promotions.
Monitored sales floor to identify customers in need of assistance.
Handled fitting room returns to keep store orderly and efficient.
Regularly assessed assigned areas and displays to maintain presentable condition.
Assisted in ringing up sales at registers and bagging merchandise when needed.
Readied merchandise for sales floor by marking sales items with identifying codes and accurate pricing.
Education and Training
Expected in Associate of Science | McHenry County College, Crystal Lake, ILGPA:
Expected in 05/2018High School Diploma | Woodstock North High School , Woodstock, IllinoisGPA:
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