Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Self-motivated and offering strong communication and quick thinking skills. Work effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly as well as committed to reaching business goals. I am a hardworking individual who is customer focused and has grown tremendously within the bank with no prior experience. The skills I have acquired and developed will give me a solid foundation to grow and become a valuable team member within your company.

  • Independent judgement
  • Dispute mediation
  • Accurate money handling
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Recipient of Seal of Biliteracy in Spanish
  • Resolution-oriented
  • Excellent time management
  • Reliable and dependable
  • Dedicated team player
  • Leadership
  • Strong sense of banking ethics
  • Banking financial software
  • Electronic banking knowledge
  • Exercising discretion
  • Safe and vault operation
  • Currency and coin counter
  • Cash dispenser operation
  • Cash handling experience
  • Bilingual in Spanish
  • Practiced knowledge of bank security systems
01/2021 to Current Senior Teller First Horizon Corp. | Houston, TX,
  • Verified amounts and integrity of every check before depositing or cashing.
  • Counted cash daily with manual and machine-assisted methods.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets if suspicious behavior was displayed.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions daily to optimize a higher percentage rate of the customer being interested.
  • Maintained optimal financial controls by securing funds and always locking up cash drawer.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails with customers and coworkers.
  • Completed monthly and quarterly audits.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse, appropriately storing sensitive information away or shredding it.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations while also being an individual that my team would go to for assistance.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Balanced bank's vault daily and custodian of an ATM which is balanced once a week.
  • Reduced errors by double checking transactions.
  • Kept teller window areas clean, organized and fully stocked.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Trained new employees on cash drawer operation and every day tasks.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices as well as being a translator if needed.
  • Quickly learned Fiserv System after going through conversion from our old Jack Henry System.
  • Responsible for having the knowledge of opening and closing procedures for multiple branches because as senior teller I had to move around when a supervisor was off or on vacation.
04/2019 to 01/2021 Teller Wesbanco | Powell, OH,
  • Offered to work another day or extra hours during holidays and other busy periods to alleviate staffing shortages and overload.
  • Remain composed and professional even in high-stress situations.
  • Increased knowledge of banking products and services by actively participating in available training classes and articles offered to employees.
  • Custodian of the Main ATM.
  • Identifying and resolving errors when balancing ATM and replenishing it weekly.
  • Recommended bank products and services to current and prospective customers.
  • Adhered to regulatory audit procedures.
  • Balancing and closing bank vault.
  • Comfortable with managing opening and closing procedures for the main branch.
  • Well versed with equipment operation and maintenance such as coin and cash counters.
  • Enter a work order through IT and Equips when needed.
  • Processing transactions including, but not limited to; cash withdrawals, deposits, cashing checks and transfers adequately and efficiently.
  • Managing Thillens and verifying cash shipments.
  • Process tax and loan payments.
  • Adhered to guidelines and regulations regarding funds availability and hold placement.
  • Research and attempt to resolve customer issues on accounts to the best of my ability and when not able to, escalate to upper management.
  • Helped customers open and close accounts when possible, accounts with higher balances or a more complex reason to closing I would bring to the attention of a banker.
  • Acted as a point of contact between bank branches regarding any need for translation for Spanish speaking customers.
  • Assisted on helping new employees on cash drawer operation in their first few months there.
03/2018 to 05/2018 Receptionist Cb Richard Ellis | Huntington Beach, CA,
  • Met incoming patients with professional approach and provided friendly, knowledgeable assistance.
  • Processed patient payments and update accounts.
  • Received incoming packages and mail, and shipped outgoing items daily.
  • Answered and directed incoming calls, also confirming appointments.
  • Scheduled appointments based on the availability of both the patient and attending Doctor.
  • Processed payments for contacts, lenses and exams then updating customers accounts to reflect balance changes.
  • Stocked shelves and supplies and organized displays of frames.
  • Educated customers on product and service offerings.
  • Responded to customer concerns and issues regarding their contacts and glasses.
  • Called insurance companies to verify patients coverage.
09/2017 to 01/2018 Seasonal Retail Sales Associate Francesca's Collections, Inc. | Apache, MN,
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Provided every customer with professional and polite support for sales and service needs.
  • Worked with other locations to find desired items for customers.
  • Restocked shelves, racks and bins with merchandise.
  • Answered questions about current promotions.
  • Monitored sales floor to identify customers in need of assistance.
  • Handled fitting room returns to keep store orderly and efficient.
  • Regularly assessed assigned areas and displays to maintain presentable condition.
  • Assisted in ringing up sales at registers and bagging merchandise when needed.
  • Readied merchandise for sales floor by marking sales items with identifying codes and accurate pricing.
Education and Training
Expected in Associate of Science | McHenry County College, Crystal Lake, IL GPA:
Expected in 05/2018 High School Diploma | Woodstock North High School , Woodstock, Illinois GPA:

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Resume Overview

School Attended

  • McHenry County College
  • Woodstock North High School

Job Titles Held:

  • Senior Teller
  • Teller
  • Receptionist
  • Seasonal Retail Sales Associate


  • Associate of Science
  • High School Diploma

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