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Senior Telehealth Project Manager Resume Example

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SENIOR TELEHEALTH PROJECT MANAGER
Summary

Results-oriented, personable Healthcare Project Manager effective in leading and directing SDLC projects in complex healthcare environments from inception to launch. Skilled mentor and mediator who excels at maintaining high team morale and energy. More than 15 years of progressive healthcare project management experience and repeated success in developing project initiatives, directing project plans and achieving revenue performance targets..

Highlights
  • Project development and lifecycle
  • Systems implementation
  • Relationship building
  • Contract management
  • Requirements management
  • Vendor sourcing
  • Risk management
  • Budgeting and forecasting
  • Conflict resolution
  • Clinical, business and technology alignment
Experience
Senior Telehealth Project Manager 02/2013 to 04/2014 Providence Health & Services Renton, WA
  • Performed project initiating and planning tasks including SOW development, vendor negotiation, contract signing, stakeholder identification and analysis, project schedule development, project staffing and project kick-off of two related projects simultaneously with some overlapping team members.
  • Facilitated complex decision-making among multiple executive stakeholders with different interests and priorities.
  • Managed simultaneous RFP processes for similar yet different telehealth products including clinical and technical requirements gathering, writing, gaining approvals, distribution, collection, scoring, product demonstrations and facilitating final decisions and budget approvals.
  • Prepared detailed work breakdown structure (WBS) and instilled shared accountability for achieving project milestones.
  • Coordinated and tracked activities of the cross-functional project team including management of project budget, task dependencies and schedules.
  • Organized and facilitated regular project team meetings to include project planning sessions, daily stand-ups and sprints.
Enterprise Project Manager 06/2012 to 04/2014 Providence Health & Services Renton, WA
  • Simultaneously managed multiple enterprise-level geographically distributed application deployment projects with increasing complexity and strategic priority across in both ambulatory and acute healthcare environments.
  • Defined project charters, gained sponsor approvals, and built detailed work breakdown structures including milestones and deliverables to ensure applications rolled out on time and within budget.
  • Led cross-functional project team including 3rd party vendor through Software Development Life Cycle (SDLC), including requirements gathering, design, implementation, testing, deployment and maintenance.
  • Tracked all project testing activities including test plans, test execution, system integration testing, regression testing, user acceptance testing and operations readiness testing.
  • Conducted weekly meetings to track progress against detailed project plan with cross-functional project team members.
  • Reported status and documented progress in SharePoint on a timely basis to support executive management of project issues, risks and dependencies.
  • Promoted continuous process improvement by leading and documenting project retrospectives and lessons learned after each implementation.
Local Account Coordinator - Eastside Seattle 01/2008 to 01/2013 Cultural Care Au Pair Boston, MA
  • Ranked as most effective customer support coordinator in the West Coast region out of 40 representatives.
  • Grew customer base from 7 accounts to 30 accounts in 2 years.
  • Developed highly empathetic client relationships and earned reputation for exceeding customer service goals.
  • Spearheaded the creation of blogs and social media content to grow and support customer base.
Local Account Representative - Salt Lake City 01/2006 to 01/2008 Go Au Pair Salt Lake City, UT
  • Met U.S. Department of State/Homeland Security program regulations with timely communication with accounts and accurate documentation.
  • Used formal training in conflict resolution to mediate conflict situations between individuals with diverse international backgrounds.
Project Manager 01/2003 to 01/2006 MedQuist Marlton, NJ
  • Managed backend speech recognition project through entire Software Development Life Cycle (SDLC), including requirements gathering, design, implementation, testing, deployment and maintenance.
  • Remotely led global cross-functional team in the fulfillment of corporate productivity, quality and bottom-line objectives for application use.
  • Effectively translated business requirements into functional specifications, including process flow and data model documents.
  • Analyzed key metrics to measure product effectiveness.
  • Led collaboration on the design and implementation of new features.
Director, Transcription Products & Services 01/2000 to 01/2003 Expresiv Technologies Austin, TX
Vice President of Operations 01/1997 to 01/2000 IDSI Transcription LLC Reston, VA
Director, International Operations 01/1993 to 01/1997 Transcriptions International Annapolis, MD
Education
MHS: Health Finance & Management 2000 Johns Hopkins University Baltimore, MD
BA: Medical Sciences & Humanities 1992 University of Delaware Newark, DE
Technical Skills
  • Methodologies / Frameworks: Agile, PMI PMBOK
  • Project & Office Software: Word, Excel, Access, Project, Visio, PowerPoint, Sharepoint
  • Bug Tracking: BugNet
  • Sales Software: Salesforce.com
  • Online Learning Management: HealthStream, SkillSoft
  • Desktop Publishing Software: Photoshop, Illustrator, HTML
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Resume Overview

Companies Worked For:

  • Providence Health & Services
  • Cultural Care Au Pair
  • Go Au Pair
  • MedQuist
  • Expresiv Technologies
  • IDSI Transcription LLC
  • Transcriptions International

School Attended

  • Johns Hopkins University
  • University of Delaware

Job Titles Held:

  • Senior Telehealth Project Manager
  • Enterprise Project Manager
  • Local Account Coordinator - Eastside Seattle
  • Local Account Representative - Salt Lake City
  • Project Manager
  • Director, Transcription Products & Services
  • Vice President of Operations
  • Director, International Operations

Degrees

  • MHS : Health Finance & Management 2000
    BA : Medical Sciences & Humanities 1992

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