SEARCH

Senior Telehealth Project Manager Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
SENIOR TELEHEALTH PROJECT MANAGER
Summary

Results-oriented, personable Healthcare Project Manager effective in leading and directing SDLC projects in complex healthcare environments from inception to launch. Skilled mentor and mediator who excels at maintaining high team morale and energy. More than 15 years of progressive healthcare project management experience and repeated success in developing project initiatives, directing project plans and achieving revenue performance targets..

Highlights
  • Project development and lifecycle
  • Systems implementation
  • Relationship building
  • Contract management
  • Requirements management

  • Vendor sourcing
  • Risk management
  • Budgeting and forecasting
  • Conflict resolution
  • Clinical, business and technology alignment
Experience
Senior Telehealth Project Manager 02/2013 to 04/2014Providence Health & ServicesRenton, WA
  • Performed project initiating and planning tasks including SOW development, vendor negotiation, contract signing, stakeholder identification and analysis, project schedule development, project staffing and project kick-off of two related projects simultaneously with some overlapping team members.
  • Facilitated complex decision-making among multiple executive stakeholders with different interests and priorities.
  • Managed simultaneous RFP processes for similar yet different telehealth products including clinical and technical requirements gathering, writing, gaining approvals, distribution, collection, scoring, product demonstrations and facilitating final decisions and budget approvals.
  • Prepared detailed work breakdown structure (WBS) and instilled shared accountability for achieving project milestones.
  • Coordinated and tracked activities of the cross-functional project team including management of project budget, task dependencies and schedules.
  • Organized and facilitated regular project team meetings to include project planning sessions, daily stand-ups and sprints.
Enterprise Project Manager06/2012 to 04/2014Providence Health & ServicesRenton, WA
  • Simultaneously managed multiple enterprise-level geographically distributed application deployment projects with increasing complexity and strategic priority across in both ambulatory and acute healthcare environments.
  • Defined project charters, gained sponsor approvals, and built detailed work breakdown structures including milestones and deliverables to ensure applications rolled out on time and within budget.
  • Led cross-functional project team including 3rd party vendor through Software Development Life Cycle (SDLC), including requirements gathering, design, implementation, testing, deployment and maintenance.
  • Tracked all project testing activities including test plans, test execution, system integration testing, regression testing, user acceptance testing and operations readiness testing.
  • Conducted weekly meetings to track progress against detailed project plan with cross-functional project team members.
  • Reported status and documented progress in SharePoint on a timely basis to support executive management of project issues, risks and dependencies.
  • Promoted continuous process improvement by leading and documenting project retrospectives and lessons learned after each implementation.
Local Account Coordinator - Eastside Seattle01/2008 to 01/2013Cultural Care Au PairBoston, MA
  • Ranked as most effective customer support coordinator in the West Coast region out of 40 representatives.
  • Grew customer base from 7 accounts to 30 accounts in 2 years.
  • Developed highly empathetic client relationships and earned reputation for exceeding customer service goals.
  • Spearheaded the creation of blogs and social media content to grow and support customer base.
Local Account Representative - Salt Lake City01/2006 to 01/2008Go Au PairSalt Lake City, UT
  • Met U.S. Department of State/Homeland Security program regulations with timely communication with accounts and accurate documentation.
  • Used formal training in conflict resolution to mediate conflict situations between individuals with diverse international backgrounds.
Project Manager01/2003 to 01/2006MedQuistMarlton, NJ
  • Managed backend speech recognition project through entire Software Development Life Cycle (SDLC), including requirements gathering, design, implementation, testing, deployment and maintenance.
  • Remotely led global cross-functional team in the fulfillment of corporate productivity, quality and bottom-line objectives for application use.
  • Effectively translated business requirements into functional specifications, including process flow and data model documents.
  • Analyzed key metrics to measure product effectiveness.
  • Led collaboration on the design and implementation of new features.
Director, Transcription Products & Services01/2000 to 01/2003Expresiv TechnologiesAustin, TX
Vice President of Operations01/1997 to 01/2000IDSI Transcription LLCReston, VA
Director, International Operations01/1993 to 01/1997Transcriptions InternationalAnnapolis, MD
Education
MHS: Health Finance & Management2000Johns Hopkins UniversityBaltimore, MD
BA: Medical Sciences & Humanities1992University of DelawareNewark, DE
Technical Skills
  • Methodologies / Frameworks: Agile, PMI PMBOK
  • Project & Office Software: Word, Excel, Access, Project, Visio, PowerPoint, Sharepoint
  • Bug Tracking: BugNet
  • Sales Software: Salesforce.com
  • Online Learning Management: HealthStream, SkillSoft
  • Desktop Publishing Software: Photoshop, Illustrator, HTML
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Providence Health & Services
  • Cultural Care Au Pair
  • Go Au Pair
  • MedQuist
  • Expresiv Technologies
  • IDSI Transcription LLC
  • Transcriptions International

School Attended

  • Johns Hopkins University
  • University of Delaware

Job Titles Held:

  • Senior Telehealth Project Manager
  • Enterprise Project Manager
  • Local Account Coordinator - Eastside Seattle
  • Local Account Representative - Salt Lake City
  • Project Manager
  • Director, Transcription Products & Services
  • Vice President of Operations
  • Director, International Operations

Degrees

  • MHS : Health Finance & Management 2000
    BA : Medical Sciences & Humanities 1992

Similar Resumes

View All
Telehealth-Case-Manager-resume-sample

Telehealth Case Manager

Behavioral Crossroads

Glassboro, New Jersey