Detail-oriented Desktop Engineer with 10+ years of experience. Successful at troubleshooting and complex problem solving with fantastic customer service. Dedicated to comprehensive desktop maintenance and [Software] education and upkeep.
Managed technology operations for multi-billion dollar organization, providing leadership and vision for the IT department.
Managed all aspects of corporate Windows 2003/2008 enterprise systems. Maintain and manage Avaya Definity G3/ProLogix, Avaya IP Office, and Shoretel phone systems. Manage and maintain SAN architecture using (Dell Compellent and HP EVA4000 systems). Perform system analysis, design, test, and evaluation activities ensuring the integration of software, hardware, reliability, maintainability, survivability, and human requirements. Review new product releases, and make recommendations to Director of IT and Leadership Team. Manage backup operations in Indianapolis and Chicago offices using Netbackup 6.5, PureDisk, and Backup Exec 12.
Worked with SARCOM's largest client (Thompson Consumer Electronics) providing support for 800 call center users and 400 remote users.
Microsoft Office 365
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