Senior Station Operations Manager Resume Example
|
|
- Lead and supervise a team of Shift Managers (2-5 front-line supervisors depending on location) and associates in outbound or inbound operations
- Responsible for the overall safety, quality, performance and customer experience of the shift. Carry out supervisory responsibilities in accordance with the organization's policies and procedures
- Forged results-driven business partnerships with both internal and external vendors, and engaged in strategic planning to prepare for market expansion to the effect of a 20% increase in volume year-over-year
- Expedited gains in customer satisfaction through employee engagement and accountability that resulted in a sustained 16% increase in on-time service metrics
- Solidified a can-do culture among a team of 50+ couriers producing quality of service unrealized since San Francisco SDC launched 5 years ago
- Actualized an aggressive logistics culture to maximize productivity resulting in the highest measured productivity to date. The SF team continues to maintain productivity results 8 percentage points above market goal despite numerous geographic and logistical challenges
- Accountability for meeting and exceeding operational goals.
- Strategic planning and forecasting; appraise performance, resolve problems; and address staffing needs. Mentor, train and develop teammates for career progression and learning Ability to develop and share best practices across the shifts and network
• Established a pervasive safety culture by engaging team members on a grass-roots level, and realized a 50% reduction in collision frequency from the previous year.
• Advocated additions to the existing national safety regimen with obstacle training, as well as practical road testing.
• Forged results-driven business partnerships with both internal and external vendors, and engaged in strategic planning to prepare for market expansion to the effect of a 20% increase in volume year-over-year.
• Expedited gains in customer satisfaction through employee engagement and accountability that resulted in a sustained 16% increase in on-time service metrics.
• Solidified a can-do culture among a team of 50+ couriers producing quality of service unrealized since San Francisco SDC launched 5 years ago.
• Actualized an aggressive logistics culture to maximize productivity resulting in the highest measured productivity to date. The SF team continues to maintain productivity results 8 percentage points above market goal despite numerous geographic and logistical challenges.
- Established and maintained safe operations while onsite, and communicated site-specific hazards to all visitors.
- Monitored production of crude oil, and facilitated extraction of production crude and water through multiple vendors.
- Reported daily fluid rates and total volumes while maintaining established flow consistency through well choke adjustments and equipment maintenance.
- Provided solutions for both internal customers and external customers with challenging circumstances.
- Identified and streamlined supply chain weaknesses through analysis, collaboration, and implementation of new processes.
- Utilized Quality Driven Management process through Quality Action Teams to identify and address operational challenges and opportunities.
- Procured, maintained, and reconciled temp vehicle fleet with weekly invoices and minimized cost by monitoring daily usage of vehicles.
- Administered company orientations for incoming temporary driver candidates, and presented weekly safety communications via round table meetings.
- FedEx Pure Warrior Award 2017—for dedication, commitment, and teamwork.
- Regional Safety Subject Matter Expert.
- Smith System Driving Trainer certified.
- Red Cross First-Aid certified.
- San Francisco Youth Baseball Coach
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Word choice
- Strong summary
- Typos
Resume Overview
School Attended
- University of Colorado
Job Titles Held:
- Senior Station Operations Manager
- Transportation Operations Manager
- Well Test Operator II
- Operations Manager II/Service Manager Instructor
Degrees
- Bachelor of Arts : English Literature
