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Senior Station Operations Manager Resume Example

Resume Score: 80%

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SENIOR STATION OPERATIONS MANAGER
Summary
Experienced Transportation Operations professional with strong leadership, quality control and relationship-building skills. Proven track record of facilitating positive results in safety, productivity, and quality of service in the transportation industry. Committed to cost-effective management of resources, quality performance, and adding measurable value to the organization.
Skills
  • Operations management
  • Safety Leadership
  • Staff development
  • Program development
  • Inventory control
  • Change management
  • Cross-functional team management
  • Problem solving and strategic thinking
  • Computer Savvy including: Windows and MAC OS, MS Office Suite, Tableau, Microsoft Outlook, Lotus Notes, AS400, and ArcView Geographic Information Application.
Experience
Amazon LogisticsSan Francisco, CASenior Station Operations Manager10/2018 to 04/2019
  • Lead and supervise a team of Shift Managers (2-5 front-line supervisors depending on location) and associates in outbound or inbound operations
  • Responsible for the overall safety, quality, performance and customer experience of the shift. Carry out supervisory responsibilities in accordance with the organization's policies and procedures
  • Forged results-driven business partnerships with both internal and external vendors, and engaged in strategic planning to prepare for market expansion to the effect of a 20% increase in volume year-over-year
  • Expedited gains in customer satisfaction through employee engagement and accountability that resulted in a sustained 16% increase in on-time service metrics
  • Solidified a can-do culture among a team of 50+ couriers producing quality of service unrealized since San Francisco SDC launched 5 years ago
  • Actualized an aggressive logistics culture to maximize productivity resulting in the highest measured productivity to date. The SF team continues to maintain productivity results 8 percentage points above market goal despite numerous geographic and logistical challenges
  • Accountability for meeting and exceeding operational goals.
  • Strategicplanning and forecasting; appraise performance, resolve problems; and address staffing needs. Mentor, train and develop teammates for career progression and learning Ability to develop and share best practices across the shifts and network
FedEx Office SameDay CityPACIFICA, CATransportation Operations Manager10/2016 to 10/2018

• Established a pervasive safety culture by engaging team members on a grass-roots level, and realized a 50% reduction in collision frequency from the previous year.
• Advocated additions to the existing national safety regimen with obstacle training, as well as practical road testing.
• Forged results-driven business partnerships with both internal and external vendors, and engaged in strategic planning to prepare for market expansion to the effect of a 20% increase in volume year-over-year.
• Expedited gains in customer satisfaction through employee engagement and accountability that resulted in a sustained 16% increase in on-time service metrics.
• Solidified a can-do culture among a team of 50+ couriers producing quality of service unrealized since San Francisco SDC launched 5 years ago.
• Actualized an aggressive logistics culture to maximize productivity resulting in the highest measured productivity to date. The SF team continues to maintain productivity results 8 percentage points above market goal despite numerous geographic and logistical challenges.

Covenant Testing TechnologiesGreeley, COWell Test Operator II08/2014 to 04/2016
  • Established and maintained safe operations while onsite, and communicated site-specific hazards to all visitors.
  • Monitored production of crude oil, and facilitated extraction of production crude and water through multiple vendors.
  • Reported daily fluid rates and total volumes while maintaining established flow consistency through well choke adjustments and equipment maintenance.
FedEx GroundDenver, COOperations Manager II/Service Manager Instructor11/2007 to 07/2014
  • Provided solutions for both internal customers and external customers with challenging circumstances.
  • Identified and streamlined supply chain weaknesses through analysis, collaboration, and implementation of new processes.
  • Utilized Quality Driven Management process through Quality Action Teams to identify and address operational challenges and opportunities.
  • Procured, maintained, and reconciled temp vehicle fleet with weekly invoices and minimized cost by monitoring daily usage of vehicles.
  • Administered company orientations for incoming temporary driver candidates, and presented weekly safety communications via round table meetings.
Education and Training
Bachelor of Arts:English LiteratureUniversity of Colorado, Boulder, CODean's List
Activities and Honors
  • FedEx Pure Warrior Award 2017—for dedication, commitment, and teamwork.
  • Regional Safety Subject Matter Expert.
  • Smith System Driving Trainer certified.
  • Red Cross First-Aid certified.
  • San Francisco Youth Baseball Coach
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Amazon Logistics
  • FedEx Office SameDay City
  • Covenant Testing Technologies
  • FedEx Ground

School Attended

  • University of Colorado

Job Titles Held:

  • Senior Station Operations Manager
  • Transportation Operations Manager
  • Well Test Operator II
  • Operations Manager II/Service Manager Instructor

Degrees

  • Bachelor of Arts : English Literature

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