Senior Station Operations Manager Resume Example

• Established a pervasive safety culture by engaging team members on a grass-roots level, and realized a 50% reduction in collision frequency from the previous year.
• Advocated additions to the existing national safety regimen with obstacle training, as well as practical road testing.
• Forged results-driven business partnerships with both internal and external vendors, and engaged in strategic planning to prepare for market expansion to the effect of a 20% increase in volume year-over-year.
• Expedited gains in customer satisfaction through employee engagement and accountability that resulted in a sustained 16% increase in on-time service metrics.
• Solidified a can-do culture among a team of 50+ couriers producing quality of service unrealized since San Francisco SDC launched 5 years ago.
• Actualized an aggressive logistics culture to maximize productivity resulting in the highest measured productivity to date. The SF team continues to maintain productivity results 8 percentage points above market goal despite numerous geographic and logistical challenges.

• Established and maintained safe operations while onsite, and communicated site-specific hazards to all visitors.
• Monitored production of crude oil, and facilitated extraction of production crude and water through multiple vendors.
• Reported daily fluid rates and total volumes while maintaining established flow consistency through well choke adjustments and equipment maintenance.

• Provided solutions for both internal customers and external customers with challenging circumstances.
• Identified and streamlined supply chain weaknesses through analysis, collaboration, and implementation of new processes.
• Utilized Quality Driven Management process through Quality Action Teams to identify and address operational challenges and opportunities.
• Procured, maintained, and reconciled temp vehicle fleet with weekly invoices and minimized cost by monitoring daily usage of vehicles.
• Administered company orientations for incoming temporary driver candidates, and presented weekly safety communications via round table meetings.