Dependable [Job Title] bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. [Job Title] driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Motivated customer service specialist with over [Number] years retail experience in a fast-paced, team-based environment. Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking with proficiency in [Software Program]. Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Accountable [Job Title] demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process. Attentive Customer Service Representative with [number] years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Skills
Exceptional interpersonal communication
Customer Relationship Management Software (CRM)
Skilled trainer
Excellent time management skills
Effective problem solver
Negotiation expert
Process improvement specialist
MS Office expert
Effective workflow
Team player
Team player
Public relations
OrganizedWork flow planning
Detail-oriented
Superb time management skills
Contract negotiation
Contract negotiation
Cost reduction strategies
Sales background
Project management
Contract negotiation
Superb time management
Project development and life cycle
Performance evaluations
Employee relations
Vendor sourcing
Risk management
Logistics management
Dependable
Adherence to high customer service standards
Customer-focused
Inventory control
Exceptional telephone etiquette
MS Office expert
Client account management
Budget development
Consistently meet goals
Efficient multi-tasker
Product development
Project management
Conflict resolution
Customer service-oriented
Customer service-oriented
Organized
Deadline-oriented
Revenue generation strategies
Revenue generation strategies
Internet marketing
Campaign development
Retention and reactivation strategies
Competitive and strategic planning
Budgeting and forecasting
Results-oriented
Purchasing and procurement
Quality assurance and control
Process improvement
Report developmen
tCritical thinking
Project planning
Attention to detail
Executive presentation development
Business correspondence
Motivated team player
Work History
Senior Specialty Leasing Manager, 06/2005 to 05/2013 Jones Lang LaSalle – San Antonio, Texas
South Park Mall - 700,00 RSF Mall.
Oversaw the Temporary Tenant Program consisting of 20 Carts, 3 Kiosks, Vending Machines & Special Events.
Increased NOI from $600,000 to over $1,000,000 the first two years and continued to increase it over the next 5 years.
Senior Property Manager, 05/2003 to 01/2005 Equity Office Properties & Griffin Partners – San Antonio, Texas
Union Square - 215,000 RSF.
Colonnade I - 167,000 RSF.
Senior Property Manager, 07/2001 to 05/2003 Koontz McCombs Realty Services - 755 E. Mulberry – San Antonio, Texas
McCombs Plaza - 122,000 RSF.
Trinity Plaza I - 34,000 RSF.
Additional 725,000 RSF in San Antonio, Austin & Houston.
260 acres of land.
Senior Property Manager, 07/1987 to 06/2001 PLEASE NOTE THAT THE MAJORITY OF THE POSITIONS BELOW ARE AT THE SAME LOCATION WITH DIFFERENT OWNERS/MANAGEMENT COMPANIES Macfarlan Real Estate Services – San Antonio, Texas
Financial Center Northwest - 150,000 RSF.
Additional 225,000 in Austin.
Interim Property Manager - (1st Quarter, 1998).
Assistant Vice President, 01/1996 to 01/1997 ARES, Inc – San Antonio, Texas
Financial Center Northwest - 150,000 RSF.
Rittiman Business Park - 850,000 RSF.
Property Manager, 01/1991 to 01/1996 Aequus – San Antonio, Texas
Senior Property Manager, 01/1989 to 01/1991 R&B Realty Group – San Antonio, Texas Managed and Leased Financial Center Northwest 150,000 RSF Commercial Office Building 1,000,000 RSF Industrial, Service Center and Flex Space
Property Manager, 01/1987 to 01/1989 Quincy Lee Management Company – San Antonio, Texas
Financial Center Northwest - 150,493 RSF.
Vice President/Senior Property Manager, 09/1998 to 12/1998 Grubb & Ellis – San Antonio, Texas
Financial Center Northwest - 150,000 RSF.
Education
High School Diploma: Eisenhower High School Cameron University - Lawton, Oklahoma Business Administration
Affiliations
R&B Programs (1986 & 1987) Licensed Real Estate Agent Certified Property Management Courses Member of Building Owners & Managers Association since 1986 Member of CREW San Antonio 1987-2005 (Past President)
PLEASE NOTE THAT THE MAJORITY OF THE POSITIONS BELOW ARE AT THE SAME LOCATION WITH DIFFERENT OWNERS/MANAGEMENT COMPANIES Macfarlan Real Estate Services
ARES, Inc
Aequus
R&B Realty Group
Quincy Lee Management Company
Grubb & Ellis
School Attended
Eisenhower High School Cameron University
Job Titles Held:
Senior Specialty Leasing Manager
Senior Property Manager
Assistant Vice President
Property Manager
Vice President/Senior Property Manager
Degrees
High School Diploma :
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