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Senior Sales Engineer Resume Example

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SENIOR SALES ENGINEER
Professional Summary

Innovative and versatile professional with over 15 years of Business Aviation experience with expertise in flight operations. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Talented public speaker and relationship-builder with results-driven and enterprising mindset. Dedicated to maximizing performance by delivering effective staff training relevant to flight operations and customer service objectives. Data-driven leader with hardworking approach and clear focus on strengthening companies from the inside out. Proven ability to provide an excellent customer experience while championing technology and safety initiatives to increase efficiencies and uphold safety benchmarks. Eager to apply strengths in strategic leadership and and process optimization towards a challenging position in flight operations.

Core Skills
  • Product Training
  • Logistics Planning
  • Presentation Skills
  • Project Management
  • Maximizing Performance
  • Research and Data Analysis
  • Microsoft Office Suite Expert
  • Staff Training and Development
  • Vendor and Stakeholder Relations
  • Document and Schedule Management
  • Safety Auditing and Regulatory Compliance
  • Excellent Written and Verbal Communicator
Professional Experience
Senior Sales Engineer 11/2018 to Current
Satcom Direct Inc. – Melbourne, FL
  • Sales leadership demonstrated by performing pre and post sales visits to ensure a positive customer experience, working with high-profile clients to understand requirements for unique software customization, driving revenue by demoing technical presentations, and attending and speaking at industry events on behalf of the company
  • Highly skilled in providing data analysis by overseeing and researching competitors and trends, creating strategies based on national/international sensitivities, and utilizing CRM tools to track customer visits, sales, and proposals
  • Showcase strong technical acumen and presentation skills by developing engaging presentations for regional and international sales team as well as C-level executives surrounding strategy and brand positioning
  • Acknowledged as a strategic leader by serving as the lead subject matter expert for industry initiatives and feedback, resulting in an enhanced company product portfolio and improved product direction
  • Recognized for successfully leading CAB (Customer Advisory Board) meetings and providing feedback to cross-functional teams including development and product management resulting in an increase in creativity and innovation
  • Illustrate strengths in content creation by developing instructional documents for internal and external distribution
  • Demonstrate collaboration and process optimization skills by successfully leading cross-departmental business process efficiency improvements with a lean approach to maximize performance and boost productivity in the workplace
  • Strong training and administrative skills demonstrated by efficiently setting up accounts, onboarding and training clients on software to maintain relationships through trial phase, and reviewing and submitting RFPs and customer contracts for service, legal, and compliance
Senior Product Manager 03/2016 to 11/2018
Satcom Direct Inc. – Melbourne, FL
  • Dedicated product manager with experience leading product vision, developing and launching high profile software product lines, recommending changes to enhance customer interest and maximize sales, and creating marketing and promotional plans that increased brand awareness
  • Showcased strategic planning and analysis by gathering data, collaborating with staff to optimize product testing, developing trend forecasting techniques to improve product promotion, and monitored data to analyze relevant competitors, and improve campaign performance
  • Illustrated strengths in strategic leadership and interpersonal communication by balancing organizational objectives against customer satisfaction and profit demand to create optimal pricing strategies; strategized approaches to meet objectives and capitalize on emerging opportunities
  • Recognized for devising internal process for product sales, activation, implementation, and support, and assisting in research and due diligence in an effort to improve sales lead pipeline
  • Demonstrated managerial skill set by successfully coordinating pre-show and post-show activities at trade shows, managing new product and content release, and mentoring and developing a team of product managers and product owners
Business Process Manager - Flight Department 04/2012 to 04/2016
Dupont – Wilmington, DE
  • Illustrated strengths in process optimization by driving implementation, alignment, and execution of business processes within the flight department ensuring maximum derived benefit
  • Showcased technical skills by serving as the IT lead, utilized Microsoft Office to prepare reports for management regarding efficiency and operations, performed intensive data mining to influence managerial decisions
  • Proven ability to effectively communicate with all necessary departments ensuring accurate and timely information about daily flight operation activities were delivered
  • Demonstrated adaptability by assisting with trip scheduling, developing contingency plans, and provided direction for any changes or emergencies; responsible for serving on call on a monthly basis and provided support during off hours to ensure operations ran smoothly
  • Exhibited industry knowledge by staying current on appropriate Federal Aviation Regulations, IS-BAO guidelines, and maintained an environment of safety per the DuPont mission statement; attended regular industry conferences to maintain proficiency regarding industry standards
  • Recognized by leadership for pioneering change in new software implementation and facilitating training as needed to ensure complex technical issues were understood
Senior Software Consultant 10/2003 to 04/2012
Professional Flight Management (PFM) – Bala Cynwyd, PA
  • Traveled throughout North America, providing executive clientele with thorough software training; creatively interacted with diverse audiences to ensure comprehensive education of Professional Flight Management (PFM) software
  • Utilize expertise in software development and sales to represent PFM software at national industry trade shows by supporting aspects of organization, and promoting software resulting in an expansion in marketability and software sales
  • Interacted with clients extensively throughout the sales cycle from pre-sales demos, through customization discussions, and final delivery of software and training which could include multiple 8 hour days, with audiences varying from 1 to 20+ participants; experienced in turnaround of difficult clients from dissatisfied to highly satisfied
  • Recognized for involvement in obtaining and maintaining 200+ corporate accounts within 8 years; responsible for presenting on-site demonstrations and comprehensive training sessions as well as preparing materials for conferences
  • Showcased cross-functional collaboration by assisting executives and their assistants in the development of a customized program to effectively meet their business needs; provided direct ideas from the client to software development professionals to enhance software
  • Resourcefully diagnose and solve customer installation and utilization queries, by testing and analyzing software in an efficient and timely manner to meet the client deadlines
  • Demonstrated technical skills by serving as the primary analyst in testing and configuring new operating systems, served as an administrator for Citrix environment, configured and implemented PFM software on Mac platform, tested and executed PFM applications on IPads and mobile devices, and used remote support to provide training and troubleshooting
Education
Bachelor of Science: Business Administration And ManagementPennsylvania State University- Dunmore, PA

Minor in Management Information Systems (MIS)

Certifications
  • AeroCNCT Certification
  • ISBAO Safety Certification
  • Six Sigma Green Belt Certification
Activities and Honors
  • Certified Aviation Manager Candidate
  • National Business Aviation Association member (NBAA)
  • NBAA Schedulers & Dispatchers Committee, Education Subcommittee
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Resume Overview

Companies Worked For:

  • Satcom Direct Inc.
  • Dupont
  • Professional Flight Management (PFM)

School Attended

  • Pennsylvania State University

Job Titles Held:

  • Senior Sales Engineer
  • Senior Product Manager
  • Business Process Manager - Flight Department
  • Senior Software Consultant

Degrees

  • Bachelor of Science : Business Administration And Management

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