To work in a leading organization that will enable me to utilize my professional experience and skills towards achieving the goals of an organization.
Developed and Handled internal tools that allowed teams in the entire contracted organization under contract of Department of Defense utilize to better track quality reports.
Substantially improved customer service to (3%), quality (5.8%) and delivery performance (33%)
Works collaboratively with the Director of Operations in statistical case management operations
assist in implementation in managing the operational statistical reporting suite for daily operations evaluating production rates
daily implementation of National workflow utilizing Lean Six Sigma methodologies for the operational team;
Conducted resource planning and budgeting deployment of going green policy with effective results by reducing office supplies $500K reduction in costs for 3 yrs in a row
•Conducted resource planning and budgeting; tracked costs to ensure adherence to budgetary limitations based on subcontractor requirements
Psychology Applied Behavioral Analysis
expense reports, front office, insurance, Excel, Microsoft Office, PowerPoint, Word, Oracle database, policies, Program Design and Evaluation, progress, quality, quality assurance, Research, strategy,VERIS was the system that allowed RO's to request private contractors to complete disability examination requests for veterans and service members, centralized Administration Accounting System (CAATS) was designed to streamline and centralize VBA benefit and administrative accounting functions, Management Console, short and long term project support
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