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Senior Product Support Engineer Resume Example

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SENIOR PRODUCT SUPPORT ENGINEER
Professional Summary

Accomplished Product Support Engineer with experience in quality assurance, failure analysis, field and customer support that drove different satellite receiver projects to successful completion. Specializes in devising test plans, programs, and systems to increase the test efficiency and productivity. Demonstrated success in troubleshooting issues using technical skills and create solutions. Worked on cross-functional teams, collaborating across divisions, delivering feedback and recommendations to improve test usability and functionality, product development, and manufacturing process.

Skills
  • Shell, Expect, Familiarity with Python, HTML, Javascript, CSS
  • Operating Systems: Windows, Linux
  • Microsoft Office Suite: Word, Excel, Visio, and PowerPoint
  • Hardware: Oscilloscope, ATE, LCR, multimeter, and soldering
  • JIRA, TRAC, HP Quality Center
  • Hardware, Soldering
  • CSS, Supervising 2
  • Debugging, Troubleshoot
  • Functional, Troubleshooting
  • HP, Validation
  • HTML, Visio
  • PHP
  • JavaScript
  • Linux
  • Manufacturing process
  • Meetings
  • Mentoring 2
  • Excel
  • Microsoft Office Suite
  • PowerPoint
  • Microsoft Visio
  • Windows
  • Word
  • Multimeter
  • Network
  • Operating Systems
  • Oscilloscope
  • Power supply
  • Presenting
  • Product management
  • Programming
  • Progress
  • Purchasing
  • Python
  • Quality
  • Reading
  • Schematics
  • Seminars
  • Shell
  • Scripts
Work History
Senior Product Support Engineer01/2013 to Current
Samsung Electronics America – Long Beach, CA
  • Reduced test time and process down to 50% by building test racks with automated scripts and configuring a network system to remotely and simultaneously test 10 test racks with 16 satellite receivers per rack.
  • Completed software validation on 4 satellite receiver projects by leading and supervising 2-3 test engineers, devising test plans and strategies, and meeting all the requirements needed for the product release.
  • Achieved product hardware validation and certification for 4 DirecTV projects by travelling on-site to oversee tests such as HALT, RF4CE, Surge, ESD, and NPI and resolving issues found from the test and setup.
  • Improved good business relationship with customers, factory, and third party vendors by documenting and presenting quarterly quality review of the product, and actively participating in discussions to maintain less than 3% field failures.
  • Collaborated with IT and local engineers in Brazil to implement solutions in controlling and operating test system remotely from US, cutting the test and development cost by $50,000.
  • Assisted in revising manufacturing process and lowering defects below 3% and by analyzing failures from field, finding the root causes, and working closely with the factory and developers to implement solutions and prevent future issues.
Software QA Engineer01/2007 to 01/2013
Samsung Electronics America – Long Beach, CA
  • Increased test productivity up to 30% by creating and continuously optimizing and operating automated test scripts using Linux, shell, expect, HTML, PHP, JavaScript, and python that evaluates the functionality and software robustness of legacy and new satellite receivers., Devised test strategies and continuously revising test procedures to assess all the functionalities of the satellite receivers, discover issues, and escalate major blockers to developers and product management.
  • Coordinated with numerous hardware and software vendors during development and release, testing from software driver level up to application level, providing test reports, and achieving functional testing certification for 5 projects.
  • Spearheaded test team by mentoring 2-3 test engineers in testing methodologies and process, conducting seminars on technical specifications, and leading the weekly meeting on test progress and plans.
  • Developed solutions by working closely with engineers in Korea, embracing multinational business culture, to support with debugging and troubleshooting both hardware and software issues.
Jr. Test Engineer10/2006 to 09/2007
Martek Power – Torrance, CA
  • Analyzed 3 power supply design by performing component validation test during operation, reading and interpreting schematics using PCAD, and evaluating the component values using test equipments such as multimeter and oscilloscope.
  • Facilitated hardware certification on 3 power supply designs by performing ATE, Burn-in stress test, and HALT testing, providing analysis reports, communicating with engineers, and resolving issues found from the test.
  • Resolved field issues by coordinating and setting up meetings with customers and developers to troubleshoot issues and develop solutions.
  • Devised test plans, procedures, and layouts of 4 power supply models using Microsoft Visio, Excel, and Word, and coordinated with project manager and purchasing department to acquire all necessary tools to execute the test plan.
Education
Bachelor of Science (BS): Electrical EngineeringUNIVERSITY OF CALIFORNIA IRVINE- Irvine, CA
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Resume Overview

Companies Worked For:

  • Samsung Electronics America
  • Martek Power

School Attended

  • UNIVERSITY OF CALIFORNIA IRVINE

Job Titles Held:

  • Senior Product Support Engineer
  • Software QA Engineer
  • Jr. Test Engineer

Degrees

  • Bachelor of Science (BS) : Electrical Engineering

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