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Senior Product Manager Resume Example

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SENIOR PRODUCT MANAGER
Summary
Accomplished results-oriented professional with solid background in software and services product management, product marketing, technical sales, and software development at several leading industry vendors, including Cisco Systems, NetApp, Apple, Google, and Intel. Proven track record of building and managing successful products through the entire product lifecycle.
Skills
  • Product Management
  • Web/Cloud/Mobile Solutions & Services
  • Enterprise Software
  • Product Strategy
  • Networking Solutions & Technologies
  • Distributed Teams
  • Product Roadmap
  • Customer Success Strategy
  • Machine Learning
  • Agile Development
  • SaaS/IaaS/PaaS
Experience
Senior Product Manager, 01/2016 to CurrentNETAPP － Sunnyvale, CA
  • Spearheaded NetApp's cloud strategy by successfully launching Cloud ONTAP for Amazon Web Services, a leading enterprise-class storage operating system.
  • Managed multiple Support Services and Professional Services portfolio offerings, contributing to several company-wide initiatives with visibility to senior stakeholders and executives.
  • Developed and launched Cloud ONTAP Support Services strategy, including customer experience and support service capabilities (on-line community, entitlement, click-to-chat, etc.).
  • For Cloud.
Senior Product Manager, 01/2013 to 01/2016NETAPP － Sunnyvale, CA
  • Spearheaded NetApp's cloud strategy by successfully launching Cloud ONTAP for Amazon Web Services, a leading enterprise-class storage operating system.
  • Managed multiple Support Services and Professional Services portfolio offerings, contributing to several company-wide initiatives with visibility to senior stakeholders and executives.
  • Developed and launched Cloud ONTAP Support Services strategy, including customer experience and support service capabilities (on-line community, entitlement, click-to-chat, etc.).
  • For Cloud ONTAP launch, effectively collaborated with over 250 team members from multiple cross-functional and worldwide-distributed teams, including engineering, marketing, sales, finance, IT tools, support, legal, and branding.
  • Streamlined Professional Services offerings for OnCommand Insight, a storage management platform, by delivering prepackaged services bundles to help improve service delivery, increase customer satisfaction and drive additional sales of NetApp product and services.
  • Managed SteelStore (now AltaVault) services integration into the overall NetApp Support Services portfolio.
  • Developed Global Customer Fitness Program to bring more awareness to customers about the Proactive Support Best Practices they should follow to maximize optimal performance and eliminate the unplanned downtime of their storage infrastructure.
  • Partnered with Cisco around the FlexPod solution and created FlexPod-centric Support Best Practices to improve support experience for mutual customers.
Senior Product Manager, 01/2012 to 01/2013CISCO Systems Cloud Services Group － San Jose, CA
  • Managed the successful launch of Cisco OnPlus Service, a hosted Network Monitoring and Management Cloud service/SaaS for Cisco Partners and customers.
  • Responsible for Cisco OnPlus Service strategy, definition, marketing, delivery and roadmap.
  • Spearheaded full Product Development Lifecycle, from planning through launch for OnPlus Mobile app (native iOS and Android); created product vision, developed strategy, roadmap, and executed product launch/updates on time and under budget.
  • Effectively defined the requirements, prioritized, and drove development efforts, using Agile Software Development Methodology.
  • Managed multiple OnPlus services/initiatives with cross-functional and worldwide-distributed teams.
  • Delivered technical presentations, discussions, and product demonstrations to increase Cisco OnPlus Service adoption among partners and customers.
  • Responsible for demand generation programs and campaigns to drive partner revenue.
  • Managed business development partnerships with external vendors and internal organizations.
Product Manager, 01/2010 to 01/2012Small Business Technology Group
  • Managed Cisco Configuration Assistant (CCA) software for 5 consecutive releases, with over 7,000 downloads per month.
  • Created Product Requirements Document (PRD) for every release to define product direction based on market research (trends, direct opportunities, adjacent market segment opportunities, and competition) and user inputs (Cisco Partners and customer calls/visits, feedback from Cisco Sales Engineering and Technical Support).
  • Led cross-functional and worldwide-distributed teams from planning through execution and completion covering all stages of Product Development Lifecycle to successfully deliver CCA releases on time and under budget.
  • Drove and supported partner sales opportunities in both pre-sales and post-sales activities to ensure the success of Cisco Partners and customers.
  • Planned and conducted usability studies to improve overall user experience.
  • Led the development effort to enhance usability of multiple CCA task flows and configuration wizards that resulted in cutting required configuration time in half.
  • Conducted extensive market trials to collect partner and customer requirements for future product development.
  • Utilized in-house analytics tools to track and collect market intelligence metrics such as product attach rate and usage.
  • Awards:.
  • Achievement Award for outstanding performance (2011).
  • Top Product Manager Award (2012.
Systems Engineer, 01/2006 to 01/2010CA
  • Responsible for direct account sales and architecture designs for major customers in Public Sector including Stanford University, UC Berkeley, UC San Francisco, UC Santa Cruz, CENIC, and BART.
  • Part of the sales team that exceeded goal by achieving over 120% 3 years in a row - FY'07, FY'08, FY'09.
  • Sold across the entire Cisco product portfolio and solution sets - LAN/WAN infrastructure, Network Security, Unified Communications (voice, video, & collaboration), Data Center, Optical, and Wireless - for Cisco's Public Sector key customers in HigherEd and Transportation verticals.
  • Conducted technical presentations, discussions, demonstrations, and arrange meetings to close business resulting in both Q/Q and Y/Y growth.
  • Collaborated with fellow Cisco engineers within and outside my Operation in efforts to share business and technical strategy and assist in cross-functional efforts within the Cisco Business Unit.
  • Planned and successfully orchestrated multiple Customer Proof Of Concept labs for my customers in various solution sets - Unified Communications, Optical, Routing & Switching.
Systems Engineer, 01/2005 to 01/2006CA
  • Responsible for technical sales within the accounts in the Enterprise market.
  • Customer base consisted of over 20 accounts, including McAfee, AMD, Logitech, Siemens, Varian Medical, Cadence, ADP, LSI Logic, Agilent Technologies, and BEA Systems.
  • Part of the sales team that exceeded goal by achieving over 140% in FY'06.
  • Designed customer-specific technical architectures that spanned across multiple technologies: Routing, Switching, Network Management, Wireless, Security, Data Center, and Unified Communications.
  • Consulted customers in building network architectures to support business solutions and optimize operational processes.
  • Worked closely with partners, Advanced Services and TAC to deliver the best support for the customers.
  • Partnered with reseller engineers in our region on pre-sales efforts to close business, train on new technology, and create a virtual engineering extension of the Cisco team.
AdSense Coordinator, 05/2004 to 08/2004GOOGLE － Mountain View, CA
Associate Systems Engineer, 01/2004 to 01/2005
  • Chosen as one of twenty-five from 8000+ applicants to join the Cisco Sales Engineer Program, gaining formal technical and sales training and expertise as a Systems Engineer at Cisco.
  • Acquired the CCNA, CCDA, CCNP, CCDP, CCSP and CCVP certifications.
  • Received training in network design, products, presentation technique, and sales skill.
Software Engineering Intern, 05/2002 to 08/2002APPLE Computer － Cupertino, CA
Software Engineering Intern, 05/2001 to 08/2001INTEL Corporation － Santa Clara, CA
Web Course Designer, 06/2000 to 08/2000CHALKBOARD Network － Milpitas, CA
Systems Engineer
  • Quarterly Excellence Award for Q2 FY'07.
Education and Training
BA:Cognitive Science Computer Science,2003University of California － BerkeleyCognitive Science Computer Science Excellence Award for Creating the Best Compiler in Fall 2001 Semester - UC Berkeley (2001) *Dean's Honors List
Spring 2000De Anza College
Skills
ADP, Agile, branding, budget, business development, business solutions, Cadence, CCNA, CCNP, Cisco, CCA, CCSP, Concept, customer satisfaction, delivery, direction, finance, functional, LAN, legal, Logic, Machine Learning, market research, marketing, market, McAfee, meetings, Enterprise, Network Management, network design, Network Security, Network, Networking, operating system, presentations, processes, Product Development, Product Manager, Product Management, Routing, sales, Sales Engineer, Sales Engineering, sales training, San, Siemens, Software Development, Strategy, Systems Engineer, technical sales, Technical Support, Transportation, video, vision, WAN
Additional Information
  • Awards: *Achievement Award for outstanding performance *Top Account Team of the Year with 213% of goal for FY'09 *Teamwork/Collaboration Award for Michelle Obama Speech at UC Merced in Q4 FY'09 *The Competitive "Boot" Award for displacing Foundry & winning $3M business at UCSF in Q3 FY'09 *Teamwork/Collaboration Award for showcasing Telepresence at CENIC conference in Q3 FY'09 *The Competitive "Boot" Award for displacing Foundry at UCSF in Q2 FY'09 *The Competitive "Boot" Award for displacing Avaya at UC Berkeley Q3 FY'08 *Systems Engineer Hall of Fame Award for West Enterprise Area for Q2 FY'07 *Systems Engineer of the Quarter Award for Q2 FY'07 *Customer Success Award for winning $7M business at CENIC Q2 FY'07
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Resume Overview

Companies Worked For:

  • NETAPP
  • CISCO Systems Cloud Services Group
  • Small Business Technology Group
  • GOOGLE
  • APPLE Computer
  • INTEL Corporation
  • CHALKBOARD Network

School Attended

  • University of California
  • De Anza College

Job Titles Held:

  • Senior Product Manager
  • Product Manager
  • Systems Engineer
  • AdSense Coordinator
  • Associate Systems Engineer
  • Software Engineering Intern
  • Web Course Designer

Degrees

  • BA : Cognitive Science Computer Science , 2003
    Spring 2000

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