Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Career Overview
Seeking a position that will benefit from my customer service experience, positive interaction skills where my years of experience can improve the customer satisfaction. Quick learner Exceptional communication skills MS windows proficient Committed to maintain data integrity Strong problem solving aptitude Persuasive speaker Analytical & critical thinker Skilled multi-tasker
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Energetic work attitude
  • Troubleshooting skills
  • Negotiation competency
  • Good tone of voice
  • High customer service standard
Work Experience
01/2010 to 06/2011
SENIOR PROCESS EXECUTIVE Infosys Ltd Malvern, , India
  • Performed credentials for health care professionals Gathered and verified all required customer information for tracking process Competent on customer service management database Always met target on completing credentials Managed time efficiently Made outbound calls on necessary situations to verify customer documents Actively participated in team meeting and tracked team progress Also participated in extracurricular activities and hosting programs inside organization.
03/2009 to 01/2010
TECHNICAL SUPPORT EXECUTIVE Bickford Senior Living Midlothian, , India
  • Provided technical support for Bell Canada customers by resolving technical issues for the Dial up connection for home and small business.
  • Managed call flow and responded to technical support need of customers Resolved customer issues in a clear, courteous and straightforward manner Identified and solved technical issues with a variety of diagnostic tools Effectively managed Average Handling Time and After Call Work Answered about 25 inbound calls from residential and small business customers Was given feedback from quality and Communication Manager every week to keep a track and to ensure optimal customer satisfaction.
07/2007 to 02/2008
, ,
to
SENIOR CUSTOMER SERVICE REPRESENTATIVE Koch Industries, Inc. City, STATE, India
  • Processed career development loan for UK customer Always met target efficiently Did after call work efficiently Accurately documented, researched and resolved customer service issues Managed high call volumes with tact and professionalism Addressed and resolved customer complaints empathetically and professionally Have also been recognized as star of the month for providing quality service Have received customer appreciation for resolving issues efficiently Also engaged in cultural activities in the organization.
Educational Background
Expected in 2007
Bachelor Of Arts:
Avinashilingam Deemed University for Women - Coimbatore,
GPA:
Skills
customer satisfaction, customer service, database, progress, quality, technical support
Additional Information
  • Additional Information Always has a positive and assertive tone of voice which leads to customer satisfaction.

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Resume Overview

School Attended

  • Avinashilingam Deemed University for Women

Job Titles Held:

  • SENIOR PROCESS EXECUTIVE
  • TECHNICAL SUPPORT EXECUTIVE
  • SENIOR CUSTOMER SERVICE REPRESENTATIVE

Degrees

  • Bachelor Of Arts

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