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Senior Physical Damage Appraiser Resume Example

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SENIOR PHYSICAL DAMAGE APPRAISER
Summary

Energetic and enthusiastic estimating professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals trained in CCC, Audatex and Mitchell estimating systems.

Skills
  • Multitasking
  • Leadership
  • Work ethic
  • Decision-making
  • Organization
  • Time management
  • Conflict resolution
  • Customer service
Experience
American Family Mutual Insurance Company | Madison, WISenior Physical Damage Appraiser09/2005 - 10/2020
  • Calculated damage and claim values with CCC, Audatex,Mitchell estimating systems.
  • Used strong communication skills to negotiate final damage estimates and shop repair costs.
  • Appraised wide range of vehicles, including vans, light trucks and passenger cars.
  • Visited policyholders to investigate vehicle damage occurring during wide-spread catastrophes and natural disasters.
  • Determined salvage value for total-loss vehicles.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
  • Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
  • Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
  • Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
Witham Auto Centers | Waterloo, IACollision Center Manager12/2000 - 09/2005
  • Completed inspections, estimations and damage reports.
  • Directed 5-6-person team of repair and refinishing professionals.
  • Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
  • Pursued aged payments from customers and insurance providers.
  • Kept strict safety practices in all areas of operations.
  • Managed scheduling for 5-6 employees to optimize productivity.
  • Created effective 12 month business plans to focus strategic decisions on exceeding long-term objectives.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Supervised performance of 5-6 workers with goals of improving productivity, efficiency and cost savings.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Trained, managed and motivated employees to promote professional skill development.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Implemented effective customer service surveys to encourage feedback.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Rydell Chevrolet | Waterloo, IACollision Center Manager10/1989 - 12/2000
  • Completed inspections, estimations and damage reports.
  • Directed 10-12-person team of repair and refinishing professionals.
  • Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
  • Pursued aged payments from customers and insurance providers.
  • Managed scheduling for 10-12 employees to optimize productivity.
  • Created effective 12 month business plans to focus strategic decisions on exceeding long-term objectives.
  • Supervised performance of 10-12 workers with goals of improving productivity, efficiency and cost savings.
  • Trained, managed and motivated employees to promote professional skill development.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Implemented effective customer service surveys to encourage feedback.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Monitored inventory levels on monthly basis and placed new orders for merchandise to keep supply well-stocked.
Education and Training
Northland Community And Technical College | Thief River Falls, MNAssociate of Applied Science in Collision Repair04/1984
Warren High School | Warren, MNHigh School Diploma05/1981
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Resume Overview

Companies Worked For:

  • American Family Mutual Insurance Company
  • Witham Auto Centers
  • Rydell Chevrolet

School Attended

  • Northland Community And Technical College
  • Warren High School

Job Titles Held:

  • Senior Physical Damage Appraiser
  • Collision Center Manager

Degrees

  • Associate of Applied Science in Collision Repair
    High School Diploma

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