Senior Physical Damage Appraiser Resume Example
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SENIOR PHYSICAL DAMAGE APPRAISER
Summary
Energetic and enthusiastic estimating professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals trained in CCC, Audatex and Mitchell estimating systems.
Skills
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Experience
Fredbeans | Manheim , PASenior Physical Damage Appraiser09/2005 - 10/2020
- Calculated damage and claim values with CCC, Audatex,Mitchell estimating systems.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Appraised wide range of vehicles, including vans, light trucks and passenger cars.
- Visited policyholders to investigate vehicle damage occurring during wide-spread catastrophes and natural disasters.
- Determined salvage value for total-loss vehicles.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
Fredbeans | Sussex , NJCollision Center Manager12/2000 - 09/2005
- Completed inspections, estimations and damage reports.
- Directed 5-6-person team of repair and refinishing professionals.
- Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
- Pursued aged payments from customers and insurance providers.
- Kept strict safety practices in all areas of operations.
- Managed scheduling for 5-6 employees to optimize productivity.
- Created effective 12 month business plans to focus strategic decisions on exceeding long-term objectives.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Supervised performance of 5-6 workers with goals of improving productivity, efficiency and cost savings.
- Monitored progress by establishing plans, budgets and measuring results.
- Trained, managed and motivated employees to promote professional skill development.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Implemented effective customer service surveys to encourage feedback.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Rydell Chevrolet | City , STATECollision Center Manager10/1989 - 12/2000
- Completed inspections, estimations and damage reports.
- Directed 10-12-person team of repair and refinishing professionals.
- Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
- Pursued aged payments from customers and insurance providers.
- Managed scheduling for 10-12 employees to optimize productivity.
- Created effective 12 month business plans to focus strategic decisions on exceeding long-term objectives.
- Supervised performance of 10-12 workers with goals of improving productivity, efficiency and cost savings.
- Trained, managed and motivated employees to promote professional skill development.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Implemented effective customer service surveys to encourage feedback.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Monitored inventory levels on monthly basis and placed new orders for merchandise to keep supply well-stocked.
Education and Training
Northland Community And Technical College | CityAssociate of Applied Science in Collision Repair04/1984
Warren High School | CityHigh School Diploma05/1981
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Resume Overview
School Attended
- Northland Community And Technical College
- Warren High School
Job Titles Held:
- Senior Physical Damage Appraiser
- Collision Center Manager
Degrees
- Associate of Applied Science in Collision Repair
High School Diploma
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