Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Experienced senior pastor bringing 20 years' success in spiritual leadership, looking for a career change. Ready to bring expertise in organizational management and program administration. Background of accomplishment includes managing building projects, increasing member numbers and reducing church costs. Competent manager, problem-solver, talented and Strategic thinker who offers proven ability to build effective teams. Committed to identifying and leveraging opportunities for growth.

  • Organizational leadership
  • Crisis management
  • Teacher development
  • Administrative leadership
  • Customer Service
  • Fluent in Spanish
Senior Pastor, 06/2000 - Current
Hyatt Page, AZ,
  • Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
  • Directed $500,000 capital project to increase sanctuary capacity and add new classrooms.
  • Supervised staff of 20 to serve 300-member congregation.
  • Managed all aspects of ministry.
  • Approved and administered church budget with $800,000 in yearly expenditures.
  • Developed and cultivated professional relationships with various third parties, including village officials, civic groups and members of public, improving engagement in community activities.
Overnight Auditor , 06/2008 - 12/2008
Homewood Suites City, STATE,
  • Cordially interacted with customers and displayed professional appearance as representative of company.
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
  • Offered every customer immediate and professional assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
Senior Front Office Customer Service , 08/1996 - 10/2004
Time Warner Cable City, STATE,
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
Education and Training
Bachelor of Science: Christian Studies, Expected in 06/1999
Global University - Springfield, MO
High School Diploma: , Expected in 06/1996
Middletown High School - Middletown, NY,

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School Attended

  • Global University
  • Middletown High School

Job Titles Held:

  • Senior Pastor
  • Overnight Auditor
  • Senior Front Office Customer Service


  • Bachelor of Science
  • High School Diploma

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