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Senior Pastor Resume Example

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SENIOR PASTOR
Professional Summary

Accomplished and motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Passionate about helping people achieve their full potential. Hardworking, decisive and analytical with motivational and encouraging approach.

Skills
  • Team building
  • Budgeting
  • Fundraising
  • Report preparation
  • Account management
  • Analytical approach
Work History
Senior Pastor, 11/2013 to Current
7th District AME Church – Columbia, SC
  • Established and managed church budget of $100,000 per year.
  • Provided crisis response and counseling to church members.
  • Coordinated and spearheaded programs to increase church members' service throughout community.
  • Provided spiritual and administrative leadership to church, including managing daily operations, developing and administering annual budget, delivering compassionate pastoral care to community and leading worship services, ordinances, funerals and weddings.
  • Directed capital building projects resulting in increases to church membership and reductions in church expenses.
  • Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
  • Raised congregational awareness of needs and contributions of youth to church life and operations.
Office Administrator, 05/2013 to Current
Manning District AME – Summerville, SC
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Reconciled account files and produced monthly reports to keep Presiding Elder informed about office operations.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Established and managed church district budget of $750,000 per year.
Customer Service Representative, 07/2019 to 03/2020
Enterprise Rent-A-Car – Summerville , SC
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Responded to customer requests for products, services and company information.
  • Entered customer interaction to track requests, document problems and record solutions offered.
  • Cultivated customer loyalty, promoted repeat customers and improved sales by offering advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times while educating customers on promotions to enhance sales.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Managed over 75 calls per day with average handle time under 3 minutes per customer.
Behavioral Interventionalist, 01/2016 to 01/2017
Justice Works Justice Works Youth Behavioral Care – Charleston , SC
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Mediated conflicts within families to clarify and resolve underlying issues.
  • Provided coaching and appropriate modeling of behavior for purpose of altering negative behaviors of client and/or family. Provide crisis intervention when needed at school, home and in community.
  • Managed 8 to 10 cases per month.
Education
Doctor of Ministry: Organizational Leadership, 05/2019
Payne Theological Seminary - Wilberforce, OH
  • Dissertation: Let's Move Together: The Anomaly of Leadership Transition in Historic Trinity AME Church Manning, SC.
Bachelor of Science: Political Science And Government, 12/2010
University Of South Carolina - Columbia - Columbia, SC
  • Member of Sigma Gamma Rho Sorority
Master of Divinity: Theology, 05/2013
Interdenominational Theological Center - Atlanta, GA
  • Elected to Communications Secretary for Student Christian League in 2012
  • Elected to Recording Secretary for Turner Theological Seminary Student Organization in 2011
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Resume Overview

Companies Worked For:

  • 7th District AMEChurch
  • Manning District AME
  • Enterprise Rent-A-Car
  • Justice Works Justice Works Youth Behavioral Care

School Attended

  • Payne Theological Seminary
  • University Of South Carolina - Columbia
  • Interdenominational Theological Center

Job Titles Held:

  • Senior Pastor
  • Office Administrator
  • Customer Service Representative
  • Behavioral Interventionalist

Degrees

  • Doctor of Ministry : Organizational Leadership , 05/2019
    Bachelor of Science : Political Science And Government , 12/2010
    Master of Divinity : Theology , 05/2013

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