Senior Pastor Resume Example
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SENIOR PASTOR
Professional Summary
Accomplished and motivated professional well-versed in building productive relationships, resolving complex issues and winningcustomer loyalty. Passionate about helping people achieve their full potential. Hardworking, decisive and analytical with motivational and encouraging approach.
Skills
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Work History
Senior Pastor, 11/2013 to Current
Foundation Capital – Charlotte , NC
Foundation Capital – Charlotte , NC
- Established and managed church budget of $100,000 per year.
- Provided crisis response and counseling to church members.
- Coordinated and spearheaded programs to increase church members' service throughout community.
- Provided spiritual and administrative leadership to church, including managing daily operations, developing and administering annual budget, delivering compassionate pastoral care to community and leading worship services, ordinances, funerals and weddings.
- Directed capital building projects resulting in increases to church membership and reductions in church expenses.
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
Office Administrator, 05/2013 to Current
Titlemax, Inc. – Jonesboro , GA
Titlemax, Inc. – Jonesboro , GA
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Reconciled account files and produced monthly reports to keep Presiding Elder informed about office operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Established and managed church district budget of $750,000 per year.
Customer Service Representative, 07/2019 to 03/2020
Enterprise Rent-A-Car – City , STATE
Enterprise Rent-A-Car – City , STATE
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to customer requests for products, services and company information.
- Entered customer interaction to track requests, document problems and record solutions offered.
- Cultivated customer loyalty, promoted repeat customers and improved sales by offering advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times while educating customers on promotions to enhance sales.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Engaged clients in person and over phone to answer questions and address complaints.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Managed over 75 calls per day with average handle time under 3 minutes per customer.
Behavioral Interventionalist, 01/2016 to 01/2017
Justice Works Justice Works Youth Behavioral Care – City , STATE
Justice Works Justice Works Youth Behavioral Care – City , STATE
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Mediated conflicts within families to clarify and resolve underlying issues.
- Provided coaching and appropriate modeling of behavior for purpose of altering negative behaviors of client and/or family. Provide crisis intervention when needed at school, home and in community.
- Managed 8 to 10 cases per month.
Education
Doctor of Ministry: Organizational Leadership, 05/2019
Payne Theological Seminary - City, State
Payne Theological Seminary - City, State
- Dissertation: Let's Move Together: The Anomaly of Leadership Transition in Historic Trinity AME Church Manning, SC.
Bachelor of Science: Political Science And Government, 12/2010
University Of South Carolina - Columbia - City, State
University Of South Carolina - Columbia - City, State
- Member of Sigma Gamma Rho Sorority
Master of Divinity: Theology, 05/2013
Interdenominational Theological Center - City, State
Interdenominational Theological Center - City, State
- Elected to Communications Secretary for Student Christian League in 2012
- Elected to Recording Secretary for Turner Theological Seminary Student Organization in 2011
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School Attended
- Payne Theological Seminary
- University Of South Carolina - Columbia
- Interdenominational Theological Center
Job Titles Held:
- Senior Pastor
- Office Administrator
- Customer Service Representative
- Behavioral Interventionalist
Degrees
- Doctor of Ministry : Organizational Leadership , 05/2019
Bachelor of Science : Political Science And Government , 12/2010
Master of Divinity : Theology , 05/2013
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