Proven history of combining leadership, compliance, business development, and project management skills to drive positive change and advance organizational objectives. Reputation as a decisive hands on, lead by example manager, with a keen sense of "what's right" for the business based on experience.
Achieve positive impact to departmental profitability thru training/mentoring staff, improved efficiency of processes and decreasing response times, resulting in an under budget performance on labor costs.
Plan, direct and coordinate operations in support of company growth and objectives.
Create policies and strategic plans for future growth.
Manage daily operation of personnel, administration, purchasing and reporting.
Responsible for improving operational efficiency with Asset Protection, Risk Management, Voice of the Customer Feedback, licensing/permitting and Franchisee inquiries.
Monitor budget margins as related to worker productivity.
Create guidelines for personnel evaluations, staff advancement and recruitment procedures for 7 direct reports and 115 team members.
Create training plans and Standard Operating Procedures (SOP's).
Create and launch departmental objectives, create and maintain internal departmental control systems to ensure accountability and resolve departmental issues.
Create, maintain and influence strong relationships with cross functional partners on internal/external teams to obtain required objectives.
Develop departmental budgets.
Volunteered and launched a compulsory California program for all non-gas stores regarding hazardous materials.
Ensure compliance with all applicable local, state, and federal laws, rules and regulations.
Launched the on-boarding/integration/training of agents at U.S.
Corporate location and offshore site with Teleperformance in El Salvador.
Serve as communication point of contact for Accounting Services Department.
Manage, train and mentor 7 direct reports and 115 team members.
Achieved operational objectives by making expert recommendations, completing action plans, implementing standards, and negotiating a positive idea exchange resulting in a decreased expenditure of $250,000 annually.
Forecast and evaluate risks together with the identification of procedures that will minimize or altogether avoid impact.
Managed four top-performing teams to drive positive change in department forecasting, management information, cost control, and issue resolution resulting in cost savings of $100,000 annually.
Negotiated vendor rates in licensing for all US and Canada stores to decrease budget costs by 23%.
Contribute analytical abilities toward effectively developing/managing operational budgets in excess of $93 million dollars annually.
Analyze and consolidate processes for department forecasting, management information and issue identification resulting in a labor savings of $120,000 annually.
Negotiated licensing and permitting procedures for U.S and Canada stores resulting in an 23% reduction of licensing and permitting costs/fees to franchisees and the company.
Direct all Mergers &Acquisitions licensing and permit delivery to meet change in control deadlines.
Direct Store Construction Project Specialists and Remodel Project Specialists in collaborating with construction, field project managers, GC's and local jurisdictions to achieve a 330 unit organic growth, contributing toward a $400 million annual budget.
Launched new licensing software to provide more accurate cost and labor tracking.
Volunteered for multiple special projects.
Establish, maintain and influence strong relationships with cross functional internal/external teams to obtain required objectives.
Formulate training plans and Standard Operating Procedures (SOP's).
Managed, trained and mentored 4 direct reports and 50 team members.
10/2009 to 03/2012
Field Operations7-Eleven － Denver, Co.
Employed expertise in industry knowledge and business acumen while managing operations of 25 locations.
Created and launched strategic plans that increased overall revenue by 17% annually, lowered expenses 15% annually, and increased profits 12% annually for 3 consecutive years.
Excelled at analyzing financial and operational reports in order to accurately interpret data, identify trends, and achieve both short and long-term goals.
Negotiated with franchisees in an exchange of ideas to achieve increased sales and profitability.
Won 2011 Field Operations Consultant of the Year Award for meeting and exceeding sales/budget metrics.
Won 2012 Outstanding Leadership Award.
Decreased employee turnover by 13% resulting in a cost savings of $50,000 annually for recruitment and training.
09/2004 to 10/2009
DIRECTOR OF OPERATIONSKMS HOLDINGS LLC, dba Five Guys Burgers and Fries － Charlotte, NC
Increased financial performance by planning and prioritizing workflow strategies for 8 District Managers, 45 Managers, and 350+ team members generating $30m+ in revenue across 30 stores.
Launched start-up, selection, construction, and seamless opening of new business sites across North Carolina and Virginia resulting in cost savings of $75,000 annually.
Created highly effective infrastructure for total business profits, including redefining storemanagement and job responsibilities resulting in cost savings of $75,000 annually.
Created first reporting process tools that accurately tracked and controlled food and labor costs, waste, theft as well as measured and monitored sales resulting in a 20% reduction in controllable costs.
Negotiated vendor contracts.
Negotiated lease contracts.
Improved business performance from a negative $100k deficit to annual profits of $240k in 12 months while opening three new successful stores.
Created standards and guidelines for staff development and training program.
02/1996 to 09/2004
DIRECTOR OF OPERATIONSWISCO DIVERSIFIED CONVENIENCE STORES － Charlotte, NC
Applied strong leadership talents toward directing high volume operations of company brands such as Subway, Dairy Queen, Bojangles, Blimpie's Subs and Godfather's Pizza over a 30 store system exceeding 250+ employees and managers.
01/1989 to 01/1996
Owner, CEOEAGLE PROPERTIES LTD － Berkeley Springs, Wv
Education and Training
BACHELOR OF SCIENCE: ACCOUNTINGCarson Newman University － Jefferson City, TNACCOUNTING
BACHELOR OF SCIENCE: BUSINESS MANAGEMENTCarson Newman University － Jefferson City, TNBUSINESS MANAGEMENT
Serv Safe Certified
Serv Safe Instructor Certified
Food Service Management Professional Certified2011Field Operations 1st & 2nd Quarter
2011 Field Operations of the Year
2011 Zone Sales Initiative Award
2012, 2013, 2014 & 2015 Leadership Circle of Excellence
2012, 2013, 2014, 2015 & 2016 National Business Leadership Council Member (NBLC)
Activities and Honors
North Carolina Restaurant Association, Virginia Restaurant Association, National Restaurant Association and Biltmore's Who's Who Among North Carolina Executives
Accounting, Acquisitions, budgets, budget, Strategic Business Planning, Business Process Improvement, Consultant, contracts, cost control, Customer Service, delivery, directing, staff development and training, financial, forecasting, Functional, GC, Instructor, Leadership, Team Leadership, managing, materials, Mentoring, mentor 7, Mergers, exchange, negotiating, permitting, personnel, policies, processes, Project Management, purchasing, Quality Assurance, recruitment, reporting, Risk Management, sales, SOP, store management, strategic plans, workflow
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Companies Worked For:
KMS HOLDINGS LLC, dba Five Guys Burgers and Fries
WISCO DIVERSIFIED CONVENIENCE STORES
EAGLE PROPERTIES LTD
Carson Newman University
Job Titles Held:
SENIOR OPERATIONS DIRECTOR
MANAGER, Development, Mergers & Acquisitions
DIRECTOR OF OPERATIONS
BACHELOR OF SCIENCE : ACCOUNTING BACHELOR OF SCIENCE : BUSINESS MANAGEMENT Serv Safe Certified
Serv Safe Instructor Certified
Food Service Management Professional Certified
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