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Senior Manager, User Experience Resume Example

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SENIOR MANAGER, USER EXPERIENCE
Experience
Senior Manager, User Experience 07/2012
  • Recruited, hired, supervised a world-class group of user experience professionals
  • Built an in-house UX consulting group (center of excellence) relied upon by the entire organization
  • Evangelized the merits of UX to executives and non-UX group leaders
  • Facilitated twice-weekly team workshops to build cohesion and ensure uniformity of deliverables
  • Oversaw UX team as well as deliverables of UI engineering team
  • Modified internal Agile process to include user experience - Lean UX
  • Taught the UX team the proper techniques of creating intuitive, efficient task flows for complex applications
  • Worked with UX team to provide interactive prototypes for user testing and for marketing
  • Created and maintained detailed global standards wiki and pattern library for UI developers
  • Provided wireframes based on requirements and usability principles
  • Worked with cross-functional groups in disparate locations
  • Provided innovative mobile application designs
  • Managed teams in Atlanta, Boston, Hawaii, and Bangalore
User Experience Consultant 01/2015 Freelance Contractor Atlanta, Georgia
  • Defined user requirements for startup iPad video application
  • Created wireframes for startup iPad video application
  • Created strategic direction for the AT&T UX Center of Excellence (CoE)
  • Defined measurable levels of success for the AT&T UX CoE
  • Defined the AT&T UX CoE structure, including roles and responsibilities
  • Designed instructional goals for members of the AT&T UX CoE
  • Oversaw the work effort of the AT&T UX Unified Standards group
  • Communicated deliverables of the AT&T UX Unified Standards group to executive leadership for approval
Senior Manager 07/2012 Altisource Labs
07/2012
  • Recruited, hired, supervised a world-class group of user experience professionals
  • Built an in-house UX consulting group (center of excellence) relied upon by the entire organization
  • Evangelized the merits of UX to executives and non-UX group leaders
  • Facilitated twice-weekly team workshops to build cohesion and ensure uniformity of deliverables
  • Oversaw UX team as well as deliverables of UI engineering team
  • Modified internal Agile process to include user experience – Lean UX
  • Taught the UX team the proper techniques of creating intuitive, efficient task flows for complex applications
  • Worked with UX team to provide interactive prototypes for user testing and for marketing
  • Created and maintained detailed global standards wiki and pattern library for UI developers
  • Provided wireframes based on requirements and usability principles
  • Worked with cross-functional groups in disparate locations
  • Provided innovative mobile application designs
  • Managed teams in Atlanta, Boston, Hawaii, and Bangalore
03/2001 Userthink, Inc
03/2001
  • Responsible for all projects, globally, with a $5M+ budget Managed cross-functional teams Managed up to ten multi-million dollar projects simultaneously Managed all requirements throughout projects Facilitated JRD workshops for many Fortune 500 companies Created success metrics for every project Designed successful paperless, online metals application including trading, shipping, foundry, molding, metallurgy database, delivery planning, load planning, billing, scrap acquisition, multi-model transport Designed private sector online phone service setup and electronic bill payment system for BellSouth Telecommunications Corporation Designed the Texas Instruments website, including an application for online semiconductor testing Designed and developed prototype for Coca-Cola syrup and bottler automated distribution workflow system Designed the Delta Airlines intranet system using an early version of FrontPage Successfully designed intuitive and usable online bank for Prudential Securities Provided classroom training for usability specialists and information architects on Human Factors best practices Provided Internet and application-related strategy for start-ups and Fortune 500 companies Provided organizational structure strategy for large, multi-million dollar metals company.
10/1999
  • Designed first website for the US Patent and Trademark Office (used today) Assessed, modified and published usability guidelines and human factors manual for the US Nuclear Regulatory Commission Designed and developed training application for Navy midshipmen to learn H-60 Seahawk blade-fold and sonar location / extraction (developed using Flash and Visual Basic) Designed and developed multiple government computer-based training applications Designed and developed paperless workflow system for Lockheed Martin Aircraft Maintenance.
Global Director of Human Factors 10/1999 iXL Enterprises, Inc
06/1998
  • Designed and conducted usability tests for various advanced telephony products Served as human factors scientist in software design reviews Responsible for 12 projects with 10 30 people per project Worked with multi-functional groups Developed prototypes written in HTML, VB, Java, Dreamweaver, Visual Basic, Visual Cafe.
Human Factors Analyst 06/1998 Galaxy Scientific Corporation
Graduate Student Intern 09/1997 BellSouth Telecommunications
09/1997
  • Worked with a small rail road consulting company to determine causes of derailments and crossing accidents (Mechanical Engineering) Provided services for global shipping company including, corporate and company reorganization, change management, workflow efficiency (Industrial Engineering) Developed laser-guided levelling system for heavy machinery (Mechanical Engineering) Developed application to test tensile strength and heat displacement of rail tracks using Finite Element analysis methods Redesigned and redeveloped the NASA MAT-B test battery for flight training Designed and installed internal intranet for large Georgia Tech laboratory Designed and developed websites for academia and military using notepad and Mosaic Designed and developed testing applications for professors at Georgia Tech Designed and developed complex cargo tracking application using Dbase III / SQL.
General Engineer / Developer 06/1983
Education
MS: Cognitive Psychology Behavioral Psychology Georgia Institute of Technology Atlanta, Georgia Cognitive Psychology Behavioral Psychology Research Fellow - Center for Excellence in Research on Training
BS: Mechanical Engineering Technology Industrial Engineering Advanced Engineering Mathematics Southern Polytechnic State University Marietta, Georgia Mechanical Engineering Technology Industrial Engineering Advanced Engineering Mathematics Research Fellow - American Huguenot Society
Publications
Millians, J., “Control Room Alarm Study”, Technical paper presented to Colonial Pipeline Company, The TerraNova Group, 2001. Millians, J., TerraNova, M., Miller, S., “Controller Workload Study”, Technical paper presented to Colonial Pipeline Company. The TerraNova Group, 2001. Millians, J., Worden, A., and Walker, N., “Adjusting mouse gain function to improve cursor positioning performance with older computer users”, APA Division 20 Cognitive Aging Conference, April 25, 1996. Walker, N., Millians, J., and Worden, A., “Mouse accelerations and performance of older computer users”, Proceedings of the Human Factors and Ergonomics Society, 40th annual meeting, September 1996.
Interests
Robotics Coach / Instructor J C Booth Middle School SEPT 2014 - Present Work with middle school kids. Instruct and coach kids to build, program, and operate Lego Mind-storm robots. Teach kids to work together through cooperation, communication, and teamwork.
Professional Affiliations
IEEE – Affiliate Member HFES (Human Factors and Ergonomics Society) - Member Mensa International – Life Member
Skills
C#.Net 2.0, Dreamweaver, Agile, billing, budget, business development, change management, COBOL, consulting, client, clients, customer service, database, Dbase III, delivery, Detail Oriented, Flash, focus, FrontPage, functional, government, GUI design, UX, HTML, Industrial Engineering, Java, laser, Lockheed Martin, machinery, marketing, Mechanical Engineering, Office, Natural, Navy, notepad, organizational, Problem Solver, product marketing, progress, Requirements Definition, Research, Securities, shipping, software design, SQL, statistical analysis, strategy, strategic, Visual Cafe, Telecommunications, telephony, phone, to C, usability testing, user interface, video conferencing, Visual Basic, VB, website, websites, workflow, workshops, written
Additional Information
  • VOLUNTEER Robotics Coach / Instructor J C Booth Middle School SEPT 2014 - Present Work with middle school kids. Instruct and coach kids to build, program, and operate Lego Mind-storm robots. Teach kids to work together through cooperation, communication, and teamwork.
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Resume Overview

Companies Worked For:

  • Freelance Contractor
  • Altisource Labs
  • Userthink, Inc
  • iXL Enterprises, Inc
  • Galaxy Scientific Corporation
  • BellSouth Telecommunications

School Attended

  • Georgia Institute of Technology
  • Southern Polytechnic State University

Job Titles Held:

  • Senior Manager, User Experience
  • User Experience Consultant
  • Senior Manager
  • Global Director of Human Factors
  • Human Factors Analyst
  • Graduate Student Intern
  • General Engineer / Developer

Degrees

  • MS : Cognitive Psychology Behavioral Psychology
    BS : Mechanical Engineering Technology Industrial Engineering Advanced Engineering Mathematics

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