Built, supported, and delivered a talent and development strategy for operations that delivers best in class results and a culture of service excellence in a heavy regulated industry. Supported training needs across all departments including technology, customer service, sales, marketing and security. Scope of accountability includes: design and development of training programs and resources including the development of company-wide LMS; evaluation of training effectiveness and budget.
Training and Compliance Managed the busiest airport location within the organization while adding consistent growth month over month. Developed and executed a training and compliance measurement and monitoring program to ensure the company was meeting business and local objectives.
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